MicrosServer Gen8 regularly reboots with STOP: 0x000000EF

[JimiT]

Hi All,

Proliant Gen8 MicroServer Windows 2012 R2 with Latest SPP (864794_001_spp-2016.04.0-SPP2016040.2016_0317.20)

(864794_001_spp-2016.04.0-SPP2016040.2016_0317.20)

I think one of my drives might be playing up, I'm not exactly sure which drive though.

Are the logs below indicating the first drive in the slot to the left of the bay or is it the last slot to the right in the bay?

There doesn't appear to be any way I can exercise the drives using the HP Diagnostics (or is there?) and check drive smart properties.

I had to also recently re-install the OS as the boot bcd become corrupt, I had no way of being able to access the C: drive filesystem from the Windows Repair disk, I could only access the C: filesystem from the Intelligent Provisioning (F10) I was able to navigate the filesystem whilst specifying the source option.

So I decided to re-install OS and re-apply SPP... So looks like a possible drive failure - but would like to confirm this is not a drive firmware issue or something that can prevent drive replacement. 

HP Insight Diagnostics Version 10.50.2007A (x86_64)
Computer Name: THEBOX
Diagnosis Log


Diagnosis Log is empty 


Test Log


Test Log is empty 


Error Log


Error Log is empty 

Integrated Management Log


Severity Class Last Update Initial Update Count Description 

Informational Maintenance 08/21/2014 21:21 08/21/2014 21:21 1 IML Cleared (iLO 4 user:Administrator) 
Informational Maintenance 08/23/2014 09:18 08/23/2014 09:18 1 Maintenance note: Intelligent Provisioning was loaded. 
Informational POST Message 10/23/2016 10:20 08/24/2014 10:37 149 POST Information: Processor 1, DIMM 2 could not be authenticated as genuine HP SmartMemory. Enhanced and extended HP SmartMemory features will not be active. 
Informational Maintenance 08/26/2014 16:13 08/26/2014 16:13 1 Maintenance note: Intelligent Provisioning was loaded. 
Informational System Revision 09/10/2014 22:34 09/10/2014 22:34 1 Firmware flashed (ProLiant System BIOS - J06 06/06/2014) 
Repaired Network 11/27/2014 07:23 11/27/2014 07:22 1 Network Adapter Link Down (Slot 0, Port 2) 
Repaired Network 11/27/2014 07:23 11/27/2014 07:22 1 Network Adapter Link Down (Slot 0, Port 1) 
Critical Power 01/07/2015 18:54 12/16/2014 17:54 3 System Power Fault Detected (XR: 10 00 MID: FF F5 FE 01 FF FF FF 06 06 00 00 02 00 05 80 40 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00) 
Repaired Network 03/16/2015 18:24 03/16/2015 18:23 1 Network Adapter Link Down (Slot 0, Port 2) 
Repaired Network 03/16/2015 18:24 03/16/2015 18:23 1 Network Adapter Link Down (Slot 0, Port 1) 
Informational System Revision 03/16/2015 18:30 03/16/2015 18:30 1 Firmware flashed (iLO 4 2.00) 
Critical OS 03/17/2015 03:05 03/17/2015 03:05 1 Operating System failure (Windows bug check, STOP: 0x0000007E (0xFFFFFFFFC0000005, 0xFFFFF8018E8E53C7, 0xFFFFD00025C9C7A8, 0xFFFFD00025C9BFB0)) 
Informational System Revision 03/27/2015 21:15 03/27/2015 21:15 1 Firmware flashed (iLO 4 2.03) 
Repaired Network 06/26/2016 17:28 06/26/2016 17:27 1 Network Adapter Link Down (Slot 0, Port 2) 
Repaired Network 06/26/2016 17:28 06/26/2016 17:27 1 Network Adapter Link Down (Slot 0, Port 1) 
Critical Drive Array 10/23/2016 10:18 10/11/2016 19:57 10 Internal Storage Enclosure Device Failure (Bay 1, Box 0, Port 1I, Slot 0) 
Critical OS 10/11/2016 19:57 10/11/2016 19:57 1 Operating System failure (Windows bug check, STOP: 0x000000EF (0xFFFFE001CF8D2900, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)) 
Caution POST Message 10/11/2016 20:29 10/11/2016 20:29 1 POST Error: 1784-Slot X Drive Array - Logical Drive Failure 
Critical OS 10/14/2016 22:43 10/14/2016 22:43 1 Operating System failure (Windows bug check, STOP: 0x000000EF (0xFFFFE000345D4440, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)) 
Critical OS 10/15/2016 02:45 10/15/2016 02:45 1 Operating System failure (Windows bug check, STOP: 0x000000EF (0xFFFFE001BB095080, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)) 
Caution POST Message 10/15/2016 02:48 10/15/2016 02:48 1 POST Error: 1784-Slot X Drive Array - Logical Drive Failure 
Critical OS 10/15/2016 12:56 10/15/2016 12:56 1 Operating System failure (Windows bug check, STOP: 0x00000074 (0x0000000000000002, 0xFFFFD000407CDAE0, 0x0000000000000004, 0xFFFFFFFFC0000001)) 
Caution POST Message 10/15/2016 13:17 10/15/2016 13:17 1 POST Error: 1784-Slot X Drive Array - Logical Drive Failure 
Caution POST Message 06/06/2014 01:42 06/06/2014 01:42 1 POST Error: 1784-Slot X Drive Array - Logical Drive Failure 
Informational Maintenance 06/07/2014 07:03 06/07/2014 07:03 1 Maintenance note: Intelligent Provisioning was loaded. 
Informational Maintenance 06/07/2014 07:17 06/07/2014 07:17 1 Maintenance note: Intelligent Provisioning was loaded. 
Informational Maintenance 06/07/2014 08:36 06/07/2014 08:36 1 Maintenance note: Intelligent Provisioning was loaded. 
Informational Maintenance 06/09/2014 05:39 06/09/2014 05:39 1 Maintenance note: Intelligent Provisioning was loaded. 
Informational Maintenance 06/09/2014 05:41 06/09/2014 05:41 1 Maintenance note: Intelligent Provisioning was loaded. 
Informational Maintenance 06/09/2014 05:42 06/09/2014 05:42 1 Maintenance note: Intelligent Provisioning was loaded. 
Informational Maintenance 06/09/2014 05:59 06/09/2014 05:59 1 Maintenance note: Intelligent Provisioning was loaded. 
Informational System Revision 10/18/2016 22:08 10/18/2016 22:08 1 Firmware flashed (ProLiant System BIOS - J06 07/16/2015) 
Informational System Revision 10/18/2016 22:13 10/18/2016 22:13 1 Firmware flashed (iLO 4 2.40) 
Critical OS 10/18/2016 22:20 10/18/2016 22:20 1 Operating System failure (Windows bug check, STOP: 0x000000EF (0xFFFFE000A9BF2080, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)) 
Critical OS 10/18/2016 22:28 10/18/2016 22:28 1 Operating System failure (Windows bug check, STOP: 0x000000EF (0xFFFFE00167636900, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)) 
Critical OS 10/18/2016 22:33 10/18/2016 22:33 1 Operating System failure (Windows bug check, STOP: 0x000000B4 (0xFFFFE001C8A625B0, 0xFFFFE001C9E47000, 0xFFFFE001C9DD8000, 0x0000000000000003)) 
Critical OS 10/18/2016 22:38 10/18/2016 22:38 1 Operating System failure (Windows bug check, STOP: 0x000000EF (0xFFFFE0000321A900, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)) 
Repaired OS 10/23/2016 11:37 10/23/2016 10:18 1 Operating System failure (Windows bug check, STOP: 0x000000EF (0xFFFFE00047D11400, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)) 

System Event Log


System Event Log is empty 

[JimiT · Accepted solution]

Ok I ran the Insight Diagnostics tool and ran a test against all drives, I can see there are 114 errors on one of the drives.  I suspect this is my C: Drive.

I'll shutdown and remove each drive and verify which the drive by serial number and replace it.

Hard Drive 1, 2.0 TB, 7k RPM, SATA, ATA ST2000VX000-1CU1


Passed

HardDrive Location: The hard drive at connector 1I, enclosure number 0, enclosure bay 1. 

The read/write hard error count recorded in the monitor and performance log. Count 114, totalBitsTransferred 1.49556e+014 

Accumulated power-on time for this hard drive: 25.4 months 

Drive Identification: Serial Number: W1E3EQS1 

This drive IS functioning within the proper operating specifications and should NOT be replaced. If you feel you are experiencing problems in your storage system, refer to the HP Insight Diagnostics User Guide or the HP ProLiant Servers Troubleshooting Guide located on hp.com.

Cheers

Jim