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Microserver B120i Array Driver 6.8.0.64 Bluescreens 2008R2 during chkdsk

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SB-passport
Occasional Visitor

Microserver B120i Array Driver 6.8.0.64 Bluescreens 2008R2 during chkdsk

Configuration:  Stock Microserver G8 w/2GB.  Three 1TB SATA drives.  In RAID 1 or in RAID 0 config (doesn't matter).  Win2008R2 with no roles installed. 

 

Run chkdsk on any volume and during stage 5 of 5 (free space check), system blue screens.

 

*** Stop :  0x0000007E (... , ... , ... , ...)

 

***            libsa.sys - ...

 

Once system is rolled back to 6.6.2.64, system completes chkdsk routine without error.

 

Driver causing crash - 6.8.0.64: http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=5387585&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3Didx%253D%257CswItem%253DMTX_1ce4701a7cbf470091efd33f6b%257CswEnvOID%253D4064%257CitemLocale%253D%257CswLang%253D%257Cmode%253D%257Caction%253DdriverDocument&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vig...

 

Driver that works - 6.6.2.64: 

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=5387585&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3Didx%253D%257CswItem%253DMTX_9b5424c852a54e49b501e280e5%257CswEnvOID%253D4064%257CitemLocale%253D%257CswLang%253D%257Cmode%253D%257Caction%253DdriverDocument&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vig...

 

 

P.S> This thread has been moved from ProLiant Servers (ML,DL,SL) to ProLiant Servers - Netservers. - Hp Forum Moderator

4 REPLIES
Jimmy Vance
HPE Pro

Re: Microserver B120i Array Driver 6.8.0.64 Bluescreens 2008R2 during chkdsk

You need to open a support call with HP




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SB-passport
Occasional Visitor
Solution

Re: Microserver B120i Array Driver 6.8.0.64 Bluescreens 2008R2 during chkdsk

This solution was found after three, maybe four, chat sessions and one system board replacement over three days (my total time = 20 hrs).

 

Chat sessions take 300% longer than a phone session from the "old days" before the support was off-shored.

- I was only able to speak with a "supervisor" for about 2 minutes and could barely understand him.

- Each time there was a delay (such as each time I had to reinstall the operating system), the chat session would be placed on hold and when I resumed it, I would get someone new who would need at least 30 minutes to review the case history.

- It seems that you are expected to be 100% attentive to the chat session, but on the other end, the support person must be juggling three different chat windows because they will only acknowledge and respond to you about every three minutes.

jsalgado
Occasional Visitor

Re: Microserver B120i Array Driver 6.8.0.64 Bluescreens 2008R2 during chkdsk

Hello,

 

I am having the same problem now with a Windows 2012 R2.  Can I ask what was the fix?

 

Jose

BADIOLA
Occasional Visitor

Re: Microserver B120i Array Driver 6.8.0.64 Bluescreens 2008R2 during chkdsk

It's a MS update bug .

 

http://support.microsoft.com/kb/2966870

 

or find hp doc: mmr_kc-0118362