Simpler Navigation for Servers and Operating Systems - Please Update Your Bookmarks
Completed: a much simpler Servers and Operating Systems section of the Community. We combined many of the older boards, so you won't have to click through so many levels to get at the information you need. Check the consolidated boards here as many sub-forums are now single boards.
If you have bookmarked forums or discussion boards in Servers and Operating Systems, we suggest you check and update them as needed.
ProLiant Servers - Netservers
cancel
Showing results for 
Search instead for 
Did you mean: 

Microserver G7 Stuck in Sleep Mode

rhodeski
Occasional Visitor

Microserver G7 Stuck in Sleep Mode

I've just received the HP Micro G7 N54L.  As per the included important info doc, I upgraded the BIOS to the latest version (SP64420).

 

I replaced the supplied 250Gb drive with a 2TB drive and installed Windows Server 2012 R2 Essentials (from my MSDN subscription).  After completing the install and confguring the server, I turned it off and installed an additional 3TB hard disk.

 

On restarting the machine, no video is displayed on the monitor, and it reports 'In Power Save Mode.  Press any key on the keyboard or move the mouse'.  

 

I've tried reconnecting the keyboard and mouse in each of the 6 USB ports but nothing will bring the machine out of sleep mode. 

 

 I've double checked the monitor is working by plugging in to my laptop where it displays the screen asw expected.

 

As per the troubleshooting guide, I have tried resetting the CMOS using the jumper and removing the battery methods.

 

I've also removed the system tray and ensured the memorry module is properly seated.

 

I'm able to ping the machine, and can connect via RDP so I know that it is booting to the desktop.

 

The last 2 posts in this thread also appear to report the same issue, although there hasn't been any response / resolution.  

 

http://h30499.www3.hp.com/t5/ProLiant-Servers-Netservers/Microserver-N40L-No-Boot-Or-Video/td-p/5767509#.UuajQhDFLIU

 

If anyone has any additional troubleshooting steps, or suggestions as to how I can fix the issue, they would be greatly appreciated.  Failing that, I guess this will need to be RMA'd as faulty USB?

2 REPLIES
rhodeski
Occasional Visitor

Re: Microserver G7 Stuck in Sleep Mode

Anybody have any ideas?

 

I've tried a second, known working keyboard but it still won't come out of sleep mode.

 

The hp symbol on the front stays blue, which i take to mean everything is ok.

rhodeski
Occasional Visitor

Re: Microserver G7 Stuck in Sleep Mode

Just to update the thread, contacted HP support who sent out a replacement motherboard so must be a known issue.