Microserver Gen 10 Plus stuck upgrading firmware

[Fernanmd]

Hello i recently buy 2 Microserver Gen10 Plus and in the first boot i try upgrade the firmware with intelligent provisioning because i have problems installing Windows Server 2019.

1- Upgrade intelligent provisioning to the last version 3.50

2- Try upgrade firmware with IP and it will be stuck and never finish, everytime I boot in to Intelligent Provisioning it gets me to the same screen. It just says "Waiting To Be Processed... 0%".

3- Upgrade firmware with SPP, all works ok but IP do the same. -P35935_001_spp-2020.09.0-SPP2020090.2020_0901.114.iso (9.37 GB)

4- Re install IP with 3.50 ISO but IP gets me to the same screen.

I cant cancel IP job and it never finish and cant do anything in IP.

Any solution for this?

Thanks.

[Emraansy]

Hello,

Please cleave NVram on the server and try again, if the issue remains the same i suggest you to log a case with us..

[Fernanmd]

Hello i cant find how to reset nvram in Gen10 Plus microserver, i try Restore default manufacturing settings with maintenance switch but same result.

[Emraansy]

Please refer to page 4 & 5 from the below link.

https://support.hpe.com/hpesc/public/docDisplay?docId=mmr_sf-EN_US000022036

[Fernanmd · Accepted solution]

Try this but same result.

After contact support i downgrade IP to 3.31 and can cancell the update firmware, and can install OS .

Thanks.