No display on TFT5600 RKM from Proliant ML370 G2

[Andrew Broad]

I've got a TFT5600 RKM which works fine with my other servers but for some reason will not work as a display for a Proliant ML370 G2. When I switch to the channel for the ML370 I get a black screen with a coloured box which is slowly moving to the top left and it reads:

"Warning
PC entering power saving mode
Red Green Blue"

As I say it works fine for the other servers. I have checked windows update and HP thinking maybe it was a driver problem but it's all up to date. I made sure the display settings were 1024x768 at 60Hz as the monitor settings say this is it's preferred setting.

If I plug a regular TFT in to the ML370 it works fine and I can even use the keyboard and trackball of the TFT5600 RKM.

Any ideas as I am stumped. I cannot see what is wrong and there's nothing on the web about this problem.

[Darren Quigley]

The drivers are update to date - Did you use the Proliant Support Paq update?
If so, you should also run the HP Firmware CD update. This has fixed some of my KVM problems in the past.

[Andrew Broad]

There has been a new ProLiant Support Pack so I have installed that and I also ran the HP Firmware CD update.

Although it did update the firmware on the server it has not resolved the problem.

[Darren Quigley]

You said "when I switch to the channel for the ML370 I get a black screen". What tpye of device or KVM is the TFT5600 RKM connected to that you are switching?

[Andrew Broad]

The KVM has a number of blank buttons above the F keys. Pressing these buttons allows you to select a specific input, the 1st button is input 1, the 2nd is input 2, etc. The server I'm having problems with is connected to input 5 and it's when I press the 5th button I get the message I described originally. It only stays on the screen for approximately 4 seconds then the screen goes black.

It reminds me of a monitor connected to a PC which is going in to standby.

I have installed the video drivers again seperately to see if that helped but no joy.

I have found some fixes which appeared to relate to my problem on the HP site under the downloads section for the ML370 G2. They are named:

"HP IP Console Switch Firmware Update"
"HP IP Console Switch Software"
"HP Server Console Switch Upgrade"

I'm going to try installing them one at a time and see if they help in any way.

[Andrew Broad]

Sorry, let me clarify.

It would appear that the KVM is plugged in to an HP Server Console Switch, the 1x8 port one.

The updates I posted about previously obviously relate to this device not the KVM. It's not an IP Switch it's just the PS/2 one so I'm going to find a serial cable and try to update the firmware on the console switch and see if that is the problem.

[Andrew Broad]

I've plugged the KVM directly in to the server and it works fine so it must be the Server Console Switch causing problems.

Thanks for your help.