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ProLiant ML370 G4 sometime reboot

 
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Graziano Baroni
Occasional Advisor

ProLiant ML370 G4 sometime reboot

Product Name ProLiant ML370 G4
Processor Package 1 (Socket 1, Core = 1) Intel Xeon Processor @ 3.40 Ghz
Processor Package 2 (Socket 2, Core = 1) Intel Xeon Processor @ 3.40 Ghz
Operating system environment Microsoft Windows 2003 Server Standard Edition Service Pack 1 (Build 3790)
Smart array 6400 controller

DIMM 1 (DDR) 1024 Mbytes (400 MHz)
DIMM 2 (DDR) 1024 Mbytes (400 MHz)
DIMM 3 (DDR) 1024 Mbytes (400 MHz)
DIMM 4 (DDR) 1024 Mbytes (400 MHz)

2 redundant Power Supply


The system sometime unexpectedly reboot.
The ASR in windows 2003 is disabled.
NO error in event viewer.
May be a hardware device failure?
Thank to all for help


Graziano



9 REPLIES 9
sandeep_raman
Honored Contributor
Solution

Re: ProLiant ML370 G4 sometime reboot

Hello Graziano,

Whats the System ROM and Insight Management Agent version?

SRH
Chris Rosan
Valued Contributor

Re: ProLiant ML370 G4 sometime reboot

Is ALL the firmware in the server up to date? Easy way to check is to download the "firmware maintenence CD" from HP support site and boot from it. This will tell you if anything needs updating. Also ensure you have the latest PSP installed, and check the onboard IML (insight management log)
Graziano Baroni
Occasional Advisor

Re: ProLiant ML370 G4 sometime reboot

Dear Sandeep, Chris
The firmware version is "proliant system bios P50 02/14/2006".

I have HP System Management Homepage v2.1.2.127.

I have downloaded "firmware maintenance CD" but I have not yet tried because I never used it before.
Thank you all.
Regards

Graziano
sandeep_raman
Honored Contributor

Re: ProLiant ML370 G4 sometime reboot

The System Rom is the latest,however the PSP is way old which might be the cause for intermittent reboots.

Schedule a downtime and install the latest PSP,
http://h18023.www1.hp.com/support/files/server/us/download/24184.html

SRH
Kedd Guyton
Respected Contributor

Re: ProLiant ML370 G4 sometime reboot

I think Chris already mentioned this, but is there any thing of interest in the IML, Graziano?
RaMpaNTe
Trusted Contributor

Re: ProLiant ML370 G4 sometime reboot

Graziano, thank you for sharing you inquiry with us.

First I would like you to minimize the server, meaning, only one processor and only 2x memory DIMMS, also try to remove all the extra PCI cards, once this is done boot your server using Smart Start CD, then you can go o maintenance tab, then click on diagnose server, run at leas 2 loops, if no errors come up, swap processors, memory, ppms and then run the diags again, this way we can isolate the root of the issue, and then we can replace the defective part.

RaMpaNTe
You heve a question... I have an aswer!!!
Graziano Baroni
Occasional Advisor

Re: ProLiant ML370 G4 sometime reboot

Dear all
I have downloaded the latest PSP.
I have booted with Smart Start CD and diagnose the server, there were no error.There aren't extra PCI cards.
The proliant has 2 redundant power supply connected at 2 different source, the proliant has Smart array 6400 controller too.
May be something connected ton power supply or the smart array?
Thanks to all.
Graziano
sandeep_raman
Honored Contributor

Re: ProLiant ML370 G4 sometime reboot

Since its a intermittent reboot,you must wait until the next reboot to see if PSP install made a difference.
Most of the times PSP does the trick.

SRH
Graziano Baroni
Occasional Advisor

Re: ProLiant ML370 G4 sometime reboot

Ok thank you
Graziano