THE DEVICE, DEVICE\SCSI\CPQCISSM1, did not respond within the timeout period

[April Larocque]

THE DEVICE, DEVICE\SCSI\CPQCISSM1, did not respond within the timeout period.
This error is showing up in the event viewer and it is on a HP Proliant ML330 G3 server.
signed, April Larocque

[Kedd Guyton]

Most often the CPQCISSM error indicates that the array controller is failing.

[Darren Quigley]

Have you booted the server to the HP Firmware cd? This will update the firmware of the hard drives?

Darren

[Benjamin Rutledge]

Is there anything that would make multiple array controllers fail in the same machine? I just replaced a controller in my dl380 g2 and it looked like everything was OK for a few days, but now I'm getting the error again. Any help would be appreciated. I have two brand new controllers on order but they won't be here in time if the controller is going to fail again.

[Mara McCrary]

I have the same thing. Is there any way to determine for sure if the controller is going bad? Or do I just have to replace it and see if that works?

[Guillaume Coigné]

I'm running an HP DL320G5P with and extra Smart Array Controller 6400 connected to a MSA30 (SB) with 3SCSI Disks of 146GB inserted.
I have the same event that shows when the server freezes (approx once per month).
I'm also looking for help. I'll update all firmware first within 2 weeks for starters ...