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тАО09-12-2006 12:23 PM
тАО09-12-2006 12:23 PM
I am trying to install a TEAC HD3U-120 USB 2.0 External hard drive on a proliant 5500 running windows 2000 SP4. As the server has no USB port I installed a 4 port PCI card. This one works fine. I tried it with a USB memory.
I aldo tried the hard drive on a desktop and it works fine. When I turn on the HD I get a blue screen And I have to reboot. When I reboot I get another Blue screen. The error is Stop: 0x0000000A ....... IRQL:NOT_LESS_OR_EQUAL
adress 20532982
The hard drive installation guide says it is compatible with W2000 and do not need drivers. Can anybody give a clue on how to install it? Or what the problem might be?
Thank You
Raoul
Solved! Go to Solution.
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тАО09-12-2006 06:32 PM
тАО09-12-2006 06:32 PM
Re: USB External Hard drive. Proliant 5500 Windows 2000
Not too sure if USB works on old servers.
However try these and see if it makes a difference.
1.Change USB option to Legacy USB in the BIOS.
2.Install latest Sysyem ROM and PSP
http://h18023.www1.hp.com/support/files/server/us/download/9880.html
http://h18023.www1.hp.com/support/files/server/us/download/24536.html
SRH
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тАО09-13-2006 09:13 AM
тАО09-13-2006 09:13 AM
Re: USB External Hard drive. Proliant 5500 Windows 2000
The server does recognize the USB ports and I can connect a USB memory and use. It is when I turn on the HD when I get the blue screen.
STOP: 0x0000001E ( 0Xc000000e, 0X8046ACC8, 0x00000000, 0x00000000)
KMODE_EXCEPTION_NOT_HANDLED Address 8046ACC8 base at 80400000
DATA STAMP 44925809 ntoskrnl.exe
I hope this helps
Thank you
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тАО09-21-2006 01:56 AM
тАО09-21-2006 01:56 AM
SolutionWhen you installed this USB card did you go to the F10 - System Configuration Utility (Cmos for the server)
- once you install new hardware you have to boot to the bios so it will update your IRQ and resouces for that device; basically it will add the pci card to its hardware list so windows can communicate with it properly.
- Device driver communicates with HAL
- HAL communicates with Bios
- Bios allocates IRQ and resouces for this device so software can communicate with it.
- if you don't have the SCU installed on the server harddrives ; you can download it from HP site.
sp19619.exe (4 floppy version)
-
NOTE: don't try to install this untility if you don't have it installed on the server already; as it will erase your RIS Table and wipe you drives information.
-
Compaq System Configuration Utility
version 2.58 A (17 Jan 02)
http://h18023.www1.hp.com/support/files/server/us/download/13227.html
-
hoep this helps.
Best regards,
Tarek.
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тАО09-21-2006 11:33 AM
тАО09-21-2006 11:33 AM
Re: USB External Hard drive. Proliant 5500 Windows 2000
I have been trying for hours to figure out what you just explained to me. Just let me ask you something. You mentioned this folowing NOTE.
NOTE: don't try to install this untility if you don't have it installed on the server already; as it will erase your RIS Table and wipe you drives information.
How can I be sure the utility is not installed? At this time upon reboot F10 has no effect, but please give a more precise form to find out if you please.
Thank very much
Raoul Daumas
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тАО09-22-2006 02:45 AM
тАО09-22-2006 02:45 AM
Re: USB External Hard drive. Proliant 5500 Windows 2000
if the F10 has no effects then the utility is not installed.
- If you try to install anything to do with the EISA parttion after your o/s or data has been installed it will wipe out your data it is like delpart.
- The F10 SCU is the bios for the server and it resides on the first 20-35mg parttion of the hard drive. before the C:\ partion. it will show up in windows as EISA parttion.
- Since the server dosenot have Bios (cmos) on the system board chipset; HP has installed it on the harddrive using the smartstart assisted install or from sp19619.exe.
- If you don't have it installed on the hard drive then you will have to run it from the smartstart 5.50 (boot to it) or from floppy sp19619.exe.
- I hope that this explains it.
Regards,
Tarek.
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тАО12-25-2006 06:54 PM
тАО12-25-2006 06:54 PM
Re: USB External Hard drive. Proliant 5500 Windows 2000
Please check the below URL:
http://support.microsoft.com/kb/891861
This seems to be a known issue with the Windows 2000 SP4.
Solution is following URL:
http://support.microsoft.com/kb/904374/
Regards,
MukeshS