ProLiant Servers - Netservers

Windows goes to BSOD

 
Nik Serebryannikov
Occasional Contributor

Windows goes to BSOD

Hello!

I have DL380R03 with Win2000 Server SP4.
But after startup it goes to BSOD with error
STOP: 0x00000051 (REGISTRY_ERROR).

When I disable two services:
1. HP Insight Storage Agents
2. HP Insight Server Agents
then it works normally.

Reinstalling HP Support Pack didn't resolve the problem.

How can I solve this problem? Maybe it's a hardware problem?

Thanks.
6 REPLIES 6
Nik Serebryannikov
Occasional Contributor

Re: Windows goes to BSOD

So, nobody can help me? :(
Tom123
Advisor

Re: Windows goes to BSOD

Hello - Did the server under go any form of hardware,software or firmware upgrade prior to your probelm.
Presumably the server has been working ok.
Nik Serebryannikov
Occasional Contributor

Re: Windows goes to BSOD

No. Server has worked for about 1 year without changes.
toji
Advisor

Re: Windows goes to BSOD

IF you could get a memory dump when the server blue screens again in order to try to see what driver is causing this. Could you please disable ASR and set the Windows recovery options to create a small memory dump and to not automatically restart. If you can get a screen capture of the bluescreen, that would be useful too.
Nik Serebryannikov
Occasional Contributor

Re: Windows goes to BSOD

Now I've got dumps. But I don't know, what to do next.
Aaron Wolski
Valued Contributor

Re: Windows goes to BSOD

Still on this one since Feb, eh? Just a quick suggestion to keep you rolling.

I presume you're using the latest PSP for your configuration, 7.60A released September 2006?

Have you tried tweaking (read deleting) any keys in the registry? I'd be tempted to remove HKEY_LOCAL_MACHINE\SOFTWARE\Compaq Insight Agent, after backing it up, of course.

If you've got time to burn I'd suggest uninstalling all components of the PSP first (ADU, ACU, Insight, ...) and try a "fresh" install.

HTH