ProLiant Servers - Netservers

Windows server 2003 R2 ML350 G4P WINDOWS DOES NOT START

 
Cogswap
Occasional Advisor

Windows server 2003 R2 ML350 G4P WINDOWS DOES NOT START

Hello, without having installed any driver or updated anything, the server gives me blue screens for 3 days. I attach memory dumps. Each time it gives a different driver. I have disabled the 2 network cards, examined hard drives, ram etc and it remains the same. I'm desperate. It only boots in failsafe mode. It restarts when it says "preparing network connections"

can you help me ,Thank you??

Links memory dumps:
https://we.tl/t-5xxF6vs9XG

 

 

 

7 REPLIES 7
Rhythm596
Frequent Advisor

Re: Windows server 2003 R2 ML350 G4P WINDOWS DOES NOT START

Hi @Cogswap , 

Could you check the driver version of the storage controller running on the server? 

The Blue screen issue has been addressed in the driver update of storage controller, link shared below:

https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_7c14f90c69b2478fbf362337e2 

Upgrade Requirement:
Critical - HPE requires users update to this version immediately.

Corrected issue introduced in version 6.13.0.x of the HP ProLiant Smart Array SAS/SATA Controller Driver (HPCISSS2 driver) that could result in a Blue Screen error when upgrading from version 6.12.0.x to version 6.13.0.x.

Later, you may also update it to the latest version using the following link: 

https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_6c98a488b5e844ac90c5e80ffb

Cogswap
Occasional Advisor

Re: Windows server 2003 R2 ML350 G4P WINDOWS DOES NOT START

Hello, thanks, I'm going to look at it and tell you, but I have never updated neither Windows nor the drivers of the server itself for a long time.

Cogswap
Occasional Advisor

Re: Windows server 2003 R2 ML350 G4P WINDOWS DOES NOT START

Hello I upload photos:

 

 

photo_2020-07-30_09-04-37.jpgphoto_2020-07-30_09-04-33.jpgphoto_2020-07-30_09-04-26.jpg

Cogswap
Occasional Advisor

Re: Windows server 2003 R2 ML350 G4P WINDOWS DOES NOT START

 

I just updated that driver to version 5.70 but the result is the same.

Cogswap
Occasional Advisor

Re: Windows server 2003 R2 ML350 G4P WINDOWS DOES NOT START

In safe mode I just tried to make a diagnosis with that utility of the photo that I attach, and blue screen

 

photo_2020-07-30_10-36-42.jpgphoto_2020-07-30_10-36-39.jpg

Cogswap
Occasional Advisor

Re: Windows server 2003 R2 ML350 G4P WINDOWS DOES NOT START


@Rhythm596  Each time it gives a different error, with different drivers, I start to think that it is something physical damaged, but I have changed the power supply, ram, etc and nothing.:

Error.png

Cogswap
Occasional Advisor

Re: Windows server 2003 R2 ML350 G4P WINDOWS DOES NOT START

I have restored an Acronis image from another server with the same hardware and also a blue screen.

I have formatted from scratch ... and it boots but as soon as I run HP Proliant Manager integrated Management Log viewer ... Blue Screen.

Hp Insight Diagnostics: Blue Screen. I take it for impossible. There is something physical damaged: RAM, RAid 5 hard drive, or Raid controller