cannot update vcagent on my server

[TonyGuadagno]

hi,
I am having a bad time with one server updating the vcagent. I get the follow results when I try to upgrade. this is on a win2k3 server

Entry Details
Severity Error
Task ID VCA1242184834
Date / Time 5/12/2009 11:21:18 PM
Message Smart Component, cp009114.exe, failed to install with status 0.
Additional Data
---------------------------------------------------------------------------
Setup Session Beginning 5/12/2009 - 23:20:53 PM
---------------------------------------------------------------------------

Command Line Parameters Given: /force /silent

Name: HP Version Control Agent for Windows
New Version: 2.2.0.820

Beginning Silent Session...

The software is installed but is not up to date.

Current Version: 2.1.8.780



- the component will be updated to the new version

Configuration data contained in the software package was not applied to
Version Control Agent settings because the overwrite option was not set.

The operation was not successful.

---------------------------------------------------------------------------
End Session
---------------------------------------------------------------------------

[James N Thomas]

I am having exactly the same issue. Does anyone have a fix for this yet?

[TonyGuadagno]

James,
Thanks for reminding me to post the results. I did fix the issue. After a lot of 'run around' with tech support, they finally gave me the info i needed. What you need to do is completely uninstall the vcagent. to do that:

1. go to add/remove programs and remove vcagent
2. Delete the service with 'sc delete cpqvcagent' in the command line
3. Delete the folder 'C:\hp\hpsmh\data\cgi-bin\vcagent'
4. reboot
5. download cp009114.exe from http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3288103&prodTypeId=15351&prodSeriesId=3186080&swLang=8&taskId=135&swEnvOID=1005#7832
6. install it
7. reboot

let me know if that works

[James N Thomas]

Hi Tony. That worked perfectly, thank you for your prompt response, it is much appreciated. All the best, James