Project and Portfolio Management Practitioners Forum
Showing results for 
Search instead for 
Do you mean 

PPM Create project - request emergency help

Occasional Advisor

PPM Create project - request emergency help

While creating a new project, after entering project name, type, PM, start date, end date and region, following error displayed. Please suggest a solution to resolve this. Following is the stack trace.

An Error has Occurred

An unknown exception has occurred. Please reload the page you were editing and try again.
The following is a stack trace of the exception:
com.kintana.core.server.AppException:An HP internal error has occurred. Please contact HP Project and Portfolio Management support if the problem persists. (KNTA-10023)
com.mercury.itg.util.integration.RequestUtils.createRequest(RequestUtils.java:148)
com.mercury.itg.util.integration.RequestUtils.createRequest(RequestUtils.java:75)
com.mercury.itg.util.integration.RequestUtils.createRequest(RequestUtils.java:70)
com.mercury.itg.util.integration.RequestUtils.createRequest(RequestUtils.java:64)
com.mercury.itg.pm.project.web.CreateProjectAction.doExecute(CreateProjectAction.java:142)
com.mercury.itg.common.web.BaseAction.execute(BaseAction.java:159)
org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:421)
org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:226)
org.apache.portals.bridges.struts.PortletTilesRequestProcessor.process(PortletTilesRequestProcessor.java:50)
com.mercury.itg.common.web.PortletTilesRequestProcessor.process(PortletTilesRequestProcessor.java:47)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1164)
org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:415)
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
org.ajaxanywhere.AAFilter.doFilter(AAFilter.java:46)
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
com.mercury.itg.servlet.I18NFilter.doFilter(I18NFilter.java:34)
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
com.mercury.itg.servlet.HibernateSessionFilter.doFilter(HibernateSessionFilter.java:65)
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
com.kintana.core.web.filter.ControlFilter.applyFilter(ControlFilter.java:725)
com.kintana.core.web.filter.BaseFilter.doFilter(BaseFilter.java:53)
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
com.kintana.core.web.filter.MultipartRequestFilter.applyFilter(MultipartRequestFilter.java:81)
com.kintana.core.web.filter.BaseFilter.doFilter(BaseFilter.java:53)
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
com.kintana.core.web.filter.I18nFilter.applyFilter(I18nFilter.java:44)
com.kintana.core.web.filter.BaseFilter.doFilter(BaseFilter.java:53)
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
com.kintana.core.web.filter.Log4jFilter.applyFilter(Log4jFilter.java:43)
com.kintana.core.web.filter.BaseFilter.doFilter(BaseFilter.java:53)
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)
org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198)
org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152)
org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
org.jboss.web.tomcat.security.CustomPrincipalValve.invoke(CustomPrincipalValve.java:66)
org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:158)
org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)
org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118)
org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929)
org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160)
org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)
org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)
org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)
org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)
java.lang.Thread.run(Thread.java:534)

5 REPLIES
Honored Contributor

Re: PPM Create project - request emergency help

Your project type refers to the correct request type(s)?
Occasional Advisor

Re: PPM Create project - request emergency help

My project type refers to 'Enterprise' which has project process type request as "Project details". When I click on search project process request types, it is not showing up project details, weird.

Appreciate your help
Respected Contributor

Re: PPM Create project - request emergency help

Kalyan,

Check if all the security settings, access grants are setup for the user you are trying to create the project using.

Check if the security settings on the project type, etc. is also setup for this user.

Try creating a new project type, etc. everything instead of using the out-of-the-box default ones. If it still doesn't work then reply back on this tread with the problems that you get at that time. So we will be able to then know where exactly the problems are coming from.

Respected Contributor

Re: PPM Create project - request emergency help

Also, the error you are getting is very generic (KNTA-10023), so it won't say exactly where the problem is right now.

Also, let know the version you are on, is it 6.0 or 7.1.
Occasional Advisor

Re: PPM Create project - request emergency help

Version 7.0
thanks for your help. Problem was "default" request header type set in the project request type. I changed it to a project request header type, boom, it started working.