After deploying rmc6.3.9, the login interface cannot be loaded

[gavinyu]

Hello everyone, after deploying RMC 6.3.9 on esxi7 or esxi6.7 today, use Edge or firefox to access https://ip/rmc-ui and it keeps loading and cannot enter the login interface. What to do next?

[sbhat09 · Accepted solution]

Hello @gavinyu,

Have you tried an alternate browser? Or updated the browser?

If the issue still persists, please check if the SSL certificate is installed and valid.

Regards,
Srinivas Bhat

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Note: All of my comments are my own and are not any official representation of HPE.

[kgaurav]

Hi ,

May I know the version of firefox which you are using? Also, I believe the installation is successfully done and there was no issue with IP.

Regards

Gaurav 

[gavinyu]

Microsoft Edge
version  99.0.1150.30 (64 位)

Firefox 

97.0.1 (64 bit)

[gavinyu]

Report

Checks Result RMC service checks   Services running

Passed RMC hardware checks   RAM size

Passed Number of CPU cores

Passed Provisioned disk size

Passed FC configuration

Not Configured RMC storage system checks   Storage systems registration

Not Registered RMC backup system checks   Backup system (STOREONCE): 192.168.2.84   Registration status

Passed Backup system reachability

Passed Network latency

Passed Supported firmware

Passed Backup system cluster information

Passed Catalyst license status

Passed Service Set [1]

Passed Catalyst service information

Passed Catalyst store availability

Passed Data path connection from copy repository information   Catalyst over Ethernet (CoETH) reachability with RMC

Passed Backup system 192.168.2.84 with CoEth IP: 192.168.2.84

Passed Catalyst over Fiber Channel (COFC) reachability with RMC

Passed Backup system 192.168.2.84 with COFC ID: COFC-92491615FB01

Warning StoreOnce Appliance FC connection

Warning RMC catalyst copy checks   StoreOnce devices registration

Passed Catalyst store availability

Warning RMC element recovery technology checks   Element recovery technology (ERT) service

Passed RMC-V checks   vCenter: 192.168.2.50 configuration checks   vCenter reachability

Passed vCenter service connectivity

Passed RMC-V services checks   Services running

Passed RMC-V license check in storage systems   No storage systems are registered

Failed

In rmc-v, the rmc work is normal. But the RMC management interface cannot be opened in the browser!

[kgaurav]

Hi ,

Can we discuss to see your issue ?

Regards

Gaurav

[gavinyu]

HI, problem solved! Switching Firefox's display language from Chinese to English everything works fine, thanks!

[kgaurav]

Thanks.