Remote Lights-Out Mgmt (iLO 2, iLO, RILOE II) Forum
Showing results for 
Search instead for 
Do you mean 

Error when running Remote Insight Setup

Occasional Visitor

Error when running Remote Insight Setup

We have a ML370 G2 in a remote location running Windows 2003 Server. When I use the Remote Desktop to connect to the machine and try to run the Remote Insight Setup from the Control Panel, I receive the message, "Unable to find sm2user.dll. Please install the Compaq Management Agents from the Compaq Management CD". I have applied the latest agents (V 7.0) and rebooted the machine. Any ideas?
1 REPLY
Respected Contributor

Re: Error when running Remote Insight Setup

Rich,
What kind of Remote Insight device is in the ML370? Is it a Riloe I or Riloe II? If it's a Riloe II card then the Remote Insight setup applet is not going to work at all. It was actually written for the old RIB cards.
Ed