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Rilo2 error: Failure when trying to detect firmware flash

Rilo2 error: Failure when trying to detect firmware flash

On a DL380 G4 series server, running HPONCFG.exe against a RILO2, I get the following error:

Error: Failure when trying to detect firmware flash.

Any suggestions on how to resolve this? Thanks.
14 REPLIES
Ali
HPE Pro

Re: Rilo2 error: Failure when trying to detect firmware flash

Hi Jonathan,

HPONCFG requires latest ILO interface driver to interact with ILO at firmware level.

thanks,
Aftab
I work for HP
Looking for a quick resolution to a technical issue for your HP Enterprise products? HP Support Center Knowledge-base – Just a Click Away!
See Self Help Post for more details

Re: Rilo2 error: Failure when trying to detect firmware flash

I'm at the latest firmware for the Rilo 2. fw:1.21 and the HP ILO interface driver for Windows 2003\2008 is at version 1.15. I have about 126 Rilos to configure. I still get the error like this when I launch "hponcfg"

C:\Program Files\HP\hponcfg>hponcfg
Firmware Revision = 1.21 Device type = RILOE II Driver name = cpqrib2
ERROR: Failure when trying to detect firmware flash.

Any other suggestions? Thanks.
Ali
HPE Pro

Re: Rilo2 error: Failure when trying to detect firmware flash

Hi Jonathan,

Are you able to log in to ILO using web interface?

what is the exact command that you are trying while running the HPONCFG script.

are these ILO ip addresses are pingable?

check this thread for create new script to reset the ILO
http://forums13.itrc.hp.com/service/forums/questionanswer.do?admit=109447627+1292430811823+28353475&threadId=1359551

1) Create a file, say network_reset.xml, with the following content:
---------








---------
2) Then run hponcfg /f network_reset.xml.

thanks,
Aftab
I work for HP
Looking for a quick resolution to a technical issue for your HP Enterprise products? HP Support Center Knowledge-base – Just a Click Away!
See Self Help Post for more details

Re: Rilo2 error: Failure when trying to detect firmware flash

Aftab,

I'm able to connect via the web interface to the Rilo and ping the ip.

I'm running a couple xml files against the rilo and here are some of the commands I'm running:

















The scripts work great against the ilo and ilo2, but not against the Rilo 2. I haven't tried the network reset yet. Any other suggestions?

Thanks,

Jonathan
Ali
HPE Pro

Re: Rilo2 error: Failure when trying to detect firmware flash

I agree and there isn't latest firmware for RILOE. try the network reset script.

I had similar issue on one of my servers long back and it got resolved by updating ILO interface driver and firmware but in your case it is RILOE.

I don't have RILOE in my setup otherwise I would have tested the HPONCFG configuratino for you but I'm sure by tweaking with scripts would do the JOB. refer to HPONCFG guide.

I will keep you posted if I find something.

anyone else has something to add..?


thanks,
Aftab
I work for HP
Looking for a quick resolution to a technical issue for your HP Enterprise products? HP Support Center Knowledge-base – Just a Click Away!
See Self Help Post for more details

Re: Rilo2 error: Failure when trying to detect firmware flash

Aftab,

I tried running the network reset and this was my results. Looks like it's not even running the utility to execute the script?

C:\Program Files\HP\hponcfg>hponcfg /f network_reset.xml
Firmware Revision = 1.21 Device type = RILOE II Driver name = cpqrib2
ERROR: Failure when trying to detect firmware flash.

Any other ideas? Thanks.

Jonathan

Re: Rilo2 error: Failure when trying to detect firmware flash

Is it possible to use the CPQLOCFG.exe utility instead of hponcfg.exe to run my scripts locally? I've tried to upgrad the RILOE II board driver to 3.6 and the hponcfg to the latest version 3.1.1 but still receive this error below:

C:\Program Files\HP\hponcfg>hponcfg
Firmware Revision = 1.21 Device type = RILOE II Driver name = cpqrib2
ERROR: Failure when trying to detect firmware flash.

Thanks.

Jonathan
Ali
HPE Pro

Re: Rilo2 error: Failure when trying to detect firmware flash

Hi Jonathan,

Hope you are running HPONCFG on local machine where you have RILEO II card installed. it does not work remotely.

DL380 G4 comes with Integrated Lights Out (iLO) Standard Management so any specific reason for adding additional RILEO II card.

Did you power cycle the server and tried.

What is the RILEO driver version
It has to be 3.6.0.0 (E) (cp010898.exe)in order work with HPONCFG

update the driver and restart the server.

HP ProLiant Remote Insight Lights-Out II Board Driver for Windows Server 2003
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=18964&prodSeriesId=397204&prodNameId=264858&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-f3648db5644b40588eb9f2fc18


You can try The Lights-Out Configuration Utility (CPQLOCFG.EXE)
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=18964&prodSeriesId=397204&prodNameId=264858&swEnvOID=1005&swLang=8&taskId=135&swItem=MTX-0fcb2f1331034568b60b4061f1&mode=3

please keep me posted.

thanks,
Aftab
I work for HP
Looking for a quick resolution to a technical issue for your HP Enterprise products? HP Support Center Knowledge-base – Just a Click Away!
See Self Help Post for more details

Re: Rilo2 error: Failure when trying to detect firmware flash

Aftab,

I am running HPONCFG locally on the server where the RILOE II card is installed. Yeah, we should have just used the onboard ilo.

I tried rebooting the server after upgrading the Board Driver to version 3.6.0.0. Still get the same error.

I will try to run the CPQLOCFG.

Let me know if you have any other suggestions. Thanks.

Jonathan
Ali
HPE Pro

Re: Rilo2 error: Failure when trying to detect firmware flash

just an Isolation:

Is it possible to take out the RILEO card and configure ILO with latest firmware and driver on one of the servers and run the HPONCFG locally to see whether it works on ILO?

sometime powercyle the server helps as it terminates all the open sessions and reinitializes the devices.

Power cycle the server which mean you have to completely shut down the server, takeout all the cables (including power and network), unplug hdd a little bit and plug the cables and hdd back after 1-2 mins and switch on the server

please keep me posted.

thanks,
aftab
I work for HP
Looking for a quick resolution to a technical issue for your HP Enterprise products? HP Support Center Knowledge-base – Just a Click Away!
See Self Help Post for more details

Re: Rilo2 error: Failure when trying to detect firmware flash

Aftab,

Thanks for your reply. I haven't tried powering the server down yet, but I get this on a ilo when I launch the utility from a commandline and it's on one that is working: C:\Program Files\HP\hponcfg>hponcfg
Firmware Revision = 1.94 Device type = iLO Driver name = CpqCiDrv
HPONCFG RILOE-II/iLO setup and configuration utility
Version 3.0.0.0 (c) Hewlett-Packard Company, 2010

But I get this when I run hponcfg.exe without launching a script on a server that has a RILOE II.:C:\Program Files\HP\hponcfg>hponcfg
Firmware Revision = 1.21 Device type = RILOE II Driver name = cpqrib2
ERROR: Failure when trying to detect firmware flash.


Any other ideas besides powering the server down? I haven't been able to get a window yet to do that.

Thanks.

Jonathan

Re: Rilo2 error: Failure when trying to detect firmware flash

Aftab,

I have tried to reboot one of the servers with the RILOE II, but still get the error. Error: "Failure to detect firmware flash". I tried using the cpqlocfg utility but that requires knowing the username and pw on the riloe II, some of them we don't know the pw which is why I'm using the hponcfg utility. I have attempted running hponcfg on numerous servers with the RILOE II and all of them get the same error. I guess the only other option is to configure the RILOE IIs manually and reboot the hosts we don't know the pw for and reset it during post.

Any other ideas here? Any assistance would be extremely helpful. Thanks.

Jonathan

Re: Rilo2 error: Failure when trying to detect firmware flash

Aftab,

I finally got my issue resolved. I had to install a previous version of the hponcfg utility for the RILOE II. I went back to version 2.1.0.1(B) and I was able to run my scripts with this version. I guess they changed the code to only work with the ILO, ILO2 and ILO3 for the later versions. Thanks again for your assistance.

Jonathan
Ali
HPE Pro

Re: Rilo2 error: Failure when trying to detect firmware flash

Hi Jonathan,

I am glad to know that you were managed to resolve the issue.

Cheers!
Aftab
I work for HP
Looking for a quick resolution to a technical issue for your HP Enterprise products? HP Support Center Knowledge-base – Just a Click Away!
See Self Help Post for more details
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