Video connection returns to a black screen

[JMic]

In using my ILO connection to the blade infrastructure, the video consistently changes to a black screen with a blinking cursor in the upper left corner of the display. This happens while in the middle of using the connection or if it sits idle. The usual time period for this to happen is between 1 and 2 minutes, although it appears to fluctuate to longer and shorter from time to time.

Any suggestions are appreciated.
JM

[acartes]

iLO or iLO 2? c-Class or p-Class?
To the OA or to iLO? To the OS? What OS? Text mode or graphics? Is the Operating system still running? Does the connection come back, or do you have to disconnect and reconnect?

[JMic]

LO or iLO 2? c-Class or p-Class?
To the OA or to iLO? To the OS? What OS? Text mode or graphics? Is the Operating system still running? Does the connection come back, or do you have to disconnect and reconnect?


- p-class
- yes to the OS
- OS: 2003 Enterprise SP2
- Graphics Mode.
- Operating system is still running but even hitting the Crtl-Alt-Delete button at the top of the web window has no effect on the operating system.
- connection does not come back. It requires closing the window, going back to the login page and selecting Remote Console again. It does not require entering any credentials for a second time though.

Thanks
Jeff

[JMic]

Oops. Missed one answer. It is iLo not iLo2 with firmware 1.82. This I am thinking to update to see if it alleviates the problem although I do not see this listed as a fix in any subsequent versions.

[acartes]

Do first update the iLO firmware. The current is iLO v1.91:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=397991&prodTypeId=18964&prodSeriesId=397989&swLang=8&taskId=135&swEnvOID=1005