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06-21-2016 08:19 AM
06-21-2016 08:19 AM
Need OpenSSL Support - Can't find a working link, chat, email ....HELP!
Help! First Chat sent me to link https://h50203.www5.hp.com/wclweb/wclentry.aspx?lc=en-US&cc=US&co=hpe which when I specified product and SAID said 'This SAID/Carepack does not cover this product.' Your product is not supported by Hewlett Packard Enterprise Instant Support.Click here for email support. (http://welcome.hpe.com/country/us/en/contact_us.html) a bad link. When I Contacts - All Contacts - it sends me to an hp.com link. Can't find a link, a site, a phone# or a chat to support OpenSSL product.
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06-25-2016 10:49 AM - edited 06-25-2016 10:50 AM
06-25-2016 10:49 AM - edited 06-25-2016 10:50 AM
Re: Need OpenSSL Support - Can't find a working link, chat, email
Since OpenSSL is Open source, I doubt HPE offers any support for it.
What OS are you using?
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06-27-2016 05:33 AM
06-27-2016 05:33 AM
Re: Need OpenSSL Support - Can't find a working link, chat, email
My OS is HP-UX 11.31. Finally found an 866 number on our license paperwork and got into a phone tree that worked by selecting Server rather than Software support. When I finally got to a real person, he was actually fast, knowlegable and helpful. He determined that there was a bug in the release and had a workaround in less than an hour. All is well that ends well, I guess.