Backup Exec

[Ayman Altounji]

Will not recognize drive, BE8 see's all the slots correctly, but will not load media, hangs in pending. For some reason it shows the internal drive as unknown. Suggestions? I have been all through Compaqs Site.

[Ayman Altounji]

Your Serial # actually indicates an option part # for a DLT library, 15 cartridge, with a single 15/30 dlt drive. Backup exec will load the driver for the DLT tape drive. There is an additional driver for the library robotics that comes from Veritas for Backup Exec. I believe you need this additional "auto loader" or library changer driver.
If you need additional assistance, there is a "Wellness Test" included on the front panel display and Compaq Technical support can help you interpret the results.