Compaq Insight Manager RAID Storage Subsystem Information Incorrect

[ga11agh3r]

Hi there :-) I have a problem with the display of the Storage Subsystem information via Insight Manager 5.50. The problem is purely a visual problem but annoying all the same:

We have one machine that runs the STEAM service in our cluster to catch any broadcast message from our HSG80's. This machine running the STEAM serveice is configured to catch these messages and report them to Insight Manager whereby the storage appears under the devices 'Mass Storage' information as 'RAID Storage Subsystem 1/RAID Storage Subsystem 2' (two array cabinets controlled via two HSG controllers each!).

The problem I see is that Insight Manager reports this information incorrectly (storage subsystem 1 is shown as storage subsystem 2 and vice versa). Selecting to view the storage subsystem information display the information box with the serials of the HSG controllers (this information is incorrect and out of date - we replaced a HSG 6 months ago and it's serial is still shown in this dialogue even though physical an new HSG with a different serial is present).

However opening the Storage Window to view the attached disks shows the information for the other array!

Looking for any way to make a forced update of this information to display correctly!

[David Claypool · Accepted solution]

Compaq Insight Manager (Win32) 5.50 went end of life back in 2001. While it stood still as of that time, the agentware marched forward. Most likely what you are experiencing is due to the use of a version of the STEAM agent that came out after CIM 5.50 ceased updating.