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Re: HP fondation agent 6.40 mem isssue

 
wellsaj
New Member

HP fondation agent 6.40 mem isssue

After reading the forum messages and an HP engineer suggestion that I install version 6.40 of the fondation agent which will solve the snmp memory reporting issue via this mib variable (1.3.6.1.4.1.232.11.2.13.1.0). The upgrade from 6.30 to 6.40 went smooothly but it has not fixed this bug. Could an HP engineer please advise why they claim that the upgrade would fix this issue and it has not. My customer is not very please at the moment due to we can not report on memory states using a third party tool.
4 REPLIES 4
CA538024
Honored Contributor

Re: HP fondation agent 6.40 mem isssue

Hi Wellsaj,

Depending on which HP product you're using, please post this question in the appropriate section of the Business Customer Discussion Groups. Here's a link to the home page for these forums:

http://forums.itrc.hp.com/cm/1,,2,00.html

If your product doesn't appear in these forums, try the ITRC forums:

http://forums.itrc.hp.com/cm/

If all else fails, here's a web site to help you find support for your product:

http://h20000.www2.hp.com/bizsupport/TechSupport/CallHP.jsp

Thanks!

Kathy
Forum Manager

PS: Please note that these forums are set up as a peer-to-peer technical resource; if you wish to contact HP directly, you should phone your local Customer Support Center.
Fredy Gerber
New Member

Re: HP fondation agent 6.40 mem isssue

Good Morning
Do you found a solution for this problem?
Regards,
Fredy
CA902209
New Member

Re: HP fondation agent 6.40 mem isssue

This discussion should be moved over to the Insight Manager forum under the 'IT professionals' forum.

We did make some fixes in this area and thought that the issue was resolved (and it is for some cases.) You're experience and that of others shows that there are other cases where it is not and we are looking into that.

To help, could you please open a case with support (800-652-6672) so that we know all the details of your system?

Thanks, Scott
Dude, we've been totally misled by our album covers!
CA538024
Honored Contributor

Re: HP fondation agent 6.40 mem isssue

Hi,

It is not technically possible to move discussions between the HP ITRC forums and these Business Support forums. If you wish to post in the area that Scott mentions, here is a direct link to that site:

http://forums1.itrc.hp.com/service/forums/categoryhome.do?categoryId=266

Thanks,

Kathy