Unable to clear ASR

[Paul Richardson_3]

Hi
I have 4 servers which have been rebooted by ASR. I have marked the events as repaired and cleared the IMLs but insight manager is still showing minor errors which I cannot clear. Any ideas ?

[Jeff Mathews]

If you go to the system management homepage you should see a list of "degraded items" at the top. This should point you in the direction of what IM thinks is wrong with your server.

Jeff

[Paul Richardson_3]

Jeff

I have already looked at this. The problem is that insight manager is showing an autorecovery minor (degraded) event that I cannot see how to clear.

[Jeff Mathews]

Do you know if all the polling tasks have been run from IM since you cleared the IML?

[Jeff Mathews]

I take that last post back. The system management homepage would be up-to-date even if the polling tasks had yet to run. Can you attach a screen shot of the system management homepage listing the error?

[Paul Richardson_3]

Yes, I've manually run the discovery and still the errors persist !

[Jadrice Toussaint]

You probably did this already but since you didn';t mention it in your post, here we go.

Try restarting the management agents on the affected device.

re run the snmp polling for servers and non servers.

[Marta_9]

Try this:
Go to the device's Insight Management Agents page and click in the Recovery --> Autorecovery link.

Do you see the information of the last reset (Last Reset: ASR) and a 'clear' button??
If you clear the ASR by clicking the button, the minor state should dissapear...

I have attached a screenshot...
hope this helps!
marta

[Paul Richardson_3]

Hi
I have tried restarting the management agents but it made no difference. The screenshot provided is the screen I am getting but I don't have any buttons on it ?!

[Marta_9]

Have you logged in as 'administrator' in the management agents page?
maybe that is the reason why you don't see the button.

tell me if this helps....
marta

[Paul Richardson_3]

I am logged in as administrator already. I am using a later version of agents though. Would that make a difference to what I should see ?

[Marta_9]

I'm not sure if the version of the agents is important in this point... I'm running version 5.3 of linux 7.1 agents.

I think you already have SNMP sets enabled, because you have been able to clear the IML log...
Could you attach a screenshot of the 'Recovery --> Autorecovery' page and of the 'Summary' page to see if we can sort something out?

[Paul Richardson_3]

I have attached screenshot of the autorecovery screen

[Manjit Grewal]

Hello,

I have the same problem with one of my Servers. I already tried it, by restarting the Agents and running the polling tasks.
Nothing worked.
First it was a major error, after clicking the 'clear'-button it changed to a minoe error.
I am logged in as administrator.

Are there any further ideas, which can help solving this problem.

regards

Manjit

[Jadrice Toussaint]

Paul -

This is again a guess. login locally to the server that's affected. open the compaq integrated log viewer and clear the entire log entries. Run the snmp status polling task again.

[Jeff Mathews]

Paul, when you go into the management agents link, does the minor event icon appear beside the IML in the left frame?

PS: You should not see the "clear" button in the recovery pane of your agents. That must be a feature of the agents Marta is using.

[Marta_9]

Hi!

I don't know if this is a difference between agent versions, but i can clear the ASR and I see that button in both Windows servers (agents 6.4) and Linux servers (agents 5.3 or 5.4).

I think you don't have SNMP sets enabled, because in the screenshot you attached you are not able to modify any option (see attachment).
If you are running windows, you can enable SNMP sets doing:
Open Control Panel --> HP Management Agents.
Go to the 'SNMP Settings' Tab and enable the 'Enable SNMP Sets' checkbox...
Restart the agents to see if it works....
hope this helps..
marta

[Jeff Mathews]

Marta, in the screen shot you provided, the option to clear the ASR was not there. Or am I missing something? I have SNMP sets enabled and still no clear button on any 6.00 or greater agents.

PS: You are right about the bottom dialog boxes though, and yes I do have those.

[Paul Richardson_3]

Jeff - no the IML is showing as ok in the left hand pane

Marta - I do have SNMP sets enabled already

This one is going to run and run methinks !

[Marta_9]

Hi!

Jeff, the 'Clear' button only appears when you have got an 'uncleared' ASR in your server ... once you clear the ASR, the button disappears.
And if the server has not suffered an ASR it does not appear neither (in the screenshot you can see the last reset was of type: manual, not ASR)

I provided an attach above in this same post which did have the Clear button, but i already cleared it, so i had to provide another screenshot the second time with no button.... (but with the ability to change other options)

Paul, I don't really know which is the problem then, if you have reviewed your snmp settings and they are OK, .... but i see in your attach that you are not able to change the options of ASR (reboot, etc..)...
Can you change other settings in the agents, like 'File system space Used' thresholds?

If you can't, I imagine the problem is in the community names, destinations.....

But if you can change options in the agents..... well, it could be an ASR specific problem...
maybe someone in HP could shed a light in this problem....

[Jeff Mathews]

Thanks Marta, I hadn't seen the clear button before so I appreciate your clearing that up for me.

I'm wondering if a manual reboot of this system would fix the problem? If the recovery page is storing the last reset, by rebooting it, it might change to manual from ASR. What do you think?