ILO 2 Remote Console

[DerCo75]

I can connect to the ILO2 of one of our Proliant DL380 G5 severs but the Remote Console interface is not working.The screen will show up OK but it does not respond to the mouse or keyboard.

I have already upgraded to the latest version of Firmware and reset and reconfigured the ILO but the problem remains

Anyone have any ideas?

[SMR]

Hi,

What browser/version are you using?

Are you using the integrated remote console(for IE)? or the java based remote console?

I assume you can't control the mouse or keyboard once you're at the OS login screen... maybe try using the keyboard during POST/RBSU and see if it works there?

Good luck!

[Cederberg]

Hi. Do you have the Proliant Support Pack Installed?

Particulary the HP ProLiant Integrated Lights-Out Management Interface Driver and HP ProLiant iLO 2 Management Controller Driver if using windows.

[DerCo75]

Thanks for the replies

@ SMH

What browser/version are you using?

Internet Explorer 6 but I have also tried on a PC running IE8 but have the same problem

Are you using the integrated remote console(for IE)? or the java based remote console?

I have used both

@ Cederberg

Support Pack 8.60 and Firmware 9.20 are installed

[SMR]

DerCo75,

Have you tried to control the server during POST?

I've seen this happen when people change/disable USB settings on RBSU/BIOS Setup. I'm not saying you did but is worth a shot to reset settings to factory defaults.

Cheers,

[DerCo75]

I can work on the server during POST. I went into RBSU and all USB settings were enabled

[SMR]

OK, maybe try resetting RBSU to defaults.

[DerCo75]

I don't think that is an option because the server is in one of our satellite offices and if I reset the ILO settings the IP Address will change and I will lose connection and leave the server in limbo

[DerCo75]

I tried reverting to factory settings through the ILO Online Configuration Utility but I still have the problem. Does it have to be done through RBSU?

[Oscar A. Perez]

Does KB/Mouse work during POST? If so, then this is an OS driver issue.

iLO2 uses UHCI for virtual KB/Mouse. What OS are you running?

If you are running Windows then, open Device Manager, go to "View" menu and select "Devices by connection". Begin expanding until you find under one of the PCI buses a USB Root hub that has a USB Composite Device. (see attached pic)