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тАО03-04-2011 11:03 AM
тАО03-04-2011 11:03 AM
Problem opening iLO remote sessions
1. Open Onboard Administrator
2. Expand Device Bays
3. Expand Blade/Server to see iLO options
4. Select any option (for example Integrated Remote Console w/activex or Java based Remote Console - doesn't matter which)
5. A popup window opens with the following text displayed:
The Onboard Administrator is contacting iLO. Please Wait...
6. The remote session is opened in the parent window (the previous window where the onboard administrator console was opened) rather than opening in the newly opened popup.
I cannot figure out why this is occuring. Previously I thought it was just me Internet Explorer settings on my old laptop. However, I just got a brand new HP desktop on Tuesday. The exact same behavior is occurring on it and I have made NO changes to IE or the PC other than turning it on. The only difference between my new system and the old laptop and the system I had before where this DID NOT occur was the system that worked was XP. The laptop and now the new desktop run Windows 7.
Now before we say it's windows 7 as the cause, please know that others do not have this problem in Windows 7. Nor does this problem happen on my Windows 7 system at home that I use to VPN into the corporate network.
Does anyone else experience this issue and have a solution?
My current setup is:
HP Pro 3130
Windows 7 64 Bit SP1
i7 870 @ 2.93Ghz
8GB Ram
IE 8
My Old laptop was:
Dell D630 Laptop
Windows 7 32 Bit
4GB Ram
IE 8
Firefox 3.xxx
Upgraded from working system below.
System that worked fine was:
Same laptop as above with same browsers as above. Except it had Windows XP.
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тАО03-04-2011 11:31 AM
тАО03-04-2011 11:31 AM
Re: Problem opening iLO remote sessions
__________________________________________________
If you feel this was helpful please click the KUDOS! thumb below!
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тАО03-04-2011 12:22 PM
тАО03-04-2011 12:22 PM
Re: Problem opening iLO remote sessions
The blades themselves are a mix of ilo 2 and 3. This issue occurs on all of them.
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тАО03-07-2011 07:35 AM
тАО03-07-2011 07:35 AM
Re: Problem opening iLO remote sessions
By the way, from the OA user guide:
---
The following browsers are supported for use with Onboard Administrator:
- Microsoft Internet Explorer 6.0, 7.0, and 8.0 (in compatibility mode)
- Mozilla Firefox 1.5, 2.0, 3.0, and 3.5.x
- Other browsers can be used, but are not supported.
http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c00705292/c00705292.pdf#page=10
---
It's is still strange that your box is the only one that doesn't work with IE 8. Maybe some sort of popup-blocker or anti-cross-site-scripting thing active?
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тАО03-07-2011 08:01 AM
тАО03-07-2011 08:01 AM
Re: Problem opening iLO remote sessions
In addition, using another browser is not possible for the integrated remote console option because it requires activeX which is proprietary to IE.
If it weren't for the fact they use javascript to open the remote consoles then I could at least see what URL/File/Page they were calling and HOW they were calling the page. Then I could perhaps troubleshoot exactly what is not happening correctly and fix it. But because the process is so hidden, it's hard to know if it is the browser, the app, the OS etc...
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тАО03-07-2011 08:30 AM
тАО03-07-2011 08:30 AM
Re: Problem opening iLO remote sessions
I read a post on what turned out to be an unrelated issue, but in that post it talked about how the remote console uses javascript and cookies. The mention of cookies was intriguing so I went to the browser options
Tools - Internet Options - Privacy Tab
There I changed the default setting of MEDIUM for the internet and local intranet zones. Restarted IE and tried to access the console again. This time, it opened the popup and then the remote console opened in the child window like it should.
NOW, what is interesting is - I wanted to be sure of which change fixed the problem, so I set everything back to the way it was. I then tried it again. It still works. So my best guess is there is something downloaded or running in the browser or a cookie that I didn't have before that I now have after the first successful run that wasn't there before that allows the browser to open the console properly rather than in the parent window. Very interesting.
I have gone to my 2 colleagues' desktops and performed the same steps and it has also fixed their issues.
I am posting back the resolution so that any others may also know what we did to resolve.