Update ILO Amplifier Pack to 1.80: High CPU Usage - ESX

[perbengtsson]

May I ask you guys how you register the service tickets?

ILO Amplifier Pack feels like one of those edge cases where it's hard to find the right support group. I tried registering a case on the website but couldn't find a product number/serial number combination that was accepted.

[MarioJAF]

You have the create the case with the serial number of one of your servers with active maintenance

[sdonnelly41]

Same issue here since I updated, and last week I ended powering down the VM. Interested if anyone has learned of a fix.

[Styx2]

Hi Sdonnelly41,

I experienced the same issue after upgrading Amplifier packto 1.80. I was wondering, did HPE ever provide you with a satisfactory solution to this issue?

[--Matt--]

I'm still in the support loop with them asking for logs (but not specifying which logs they want...)

They do seem to have reports of the issue, this was from an email they sent "Also we have come across few cases where constant high CPU usage on iLO Amplifer Pack appliance since upgrade to 1.8. " so the acknowledge the problem.

Will keep the thread updated when I know more.

[perbengtsson]

I created a ticket too and uploaded the Amplifier pack support logs.
They asked me to reinstall the system. I felt a bit reluctant to put in all that work recreating my configuration just to see if that solves the problem but turned out I didn't have to do anything because the problem appear directly with a new clean install (or what to call it to start up a new 1.80 appliance with no configuration.at all).
That's where I'm at right now. They haven't asked for any further troubleshooting steps and they are not interested in looking at my system so I'm guessing that they already know what the problem is or that they can reproduce it internally.
Will update if anything changes.

[Cali]

Hi,

I see the same on multiple Customer Sites after Update to 1.80.

Not on Hyper-V.

I have sent a Mail to the Development Manager for this Product, will see.

>> Got a fast response. The Developers are now notified about the issue and will respond here (hopefully).

This is a Customer with only 7 Server:

Cali

[perbengtsson]

Are you saying that you have seen a Amplifier pack instance running on Hyper-V that doesn't show this behavior?

I have installed three different instances on different Hyper-V hosts (one being my Windows 10 PC) and they all show the same behavior from the very first minute I install them.

[Cali]

Hang on Guys, a fix is on the Way.

[Styx2]

Hey Matt,

Appreciate the update. Hopefully we will get a resolution soon. In the mean
time I had to power off the amplifier pack VM. Host CPU runs at a moderate
20 percent when amplifier pack is off.

Barry