iLO II Remote Console Issue (no mouse control)

[TimeOut]

It applies for both: Disable or uninstall the driver.

[acartes]

Check Device Manager and make sure that none of the iLO functions have been disabled. I do not think this is the case because you indicate that virtual Keyboard works. However, if you use DM to disable an iLO interface, it can have effects on other iLO interfaces.

Since you indicate that the virtual keyboard works and the virtual mouse does not, I would check the control panel to make sure that the mouse settings have not been altered.

For Windows, I recommend using the high-performance mouse mode.

[chongkan]

does the remote server has a mouse connected to it?

[Stuart M. Garland]

Well, I've been through everything.
Nothing disabled on the server and/or iLO2. It doesn't seem to matter if the remote server has a PS2 or USB mouse plugged in, or even none at all. No drivers have been disabled, and now I've lost all of my hair.

I've reported this to HP, but you guys have already suggested everything that they have come up with...and now the calls from them with any more help have stopped...hmmmm..

Thanks all

Stuart

[KarloChacon]

do you have the latest Firmware CD 7.80 installed?

do you have the latest Proliant Support Pack 7.80 installed?

what about java ]Runtime Enviroment 1.4 ?

http://java.sun.com/j2se/1.4.2/download.html

I've heard theres are some issues using newer versions of java

regards

[KarloChacon]

maybe you already tried this


http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=1134075

or cleaning the NVRAM

regards

[acartes]

Another suggestion: Check the system BIOS settings and verify that you have not disabled any of the host USB functionality. Doing this can impact iLO virtual controls.

[Stuart M. Garland]

All,

Many thanls for all of your assistance with this issue, but at last I nailed it!
I know this is going to sound so obvious, but I found that one of the server's 'USB Human Interface Devices' in Windows 'Device Manager' had been disabled. Simply re-enabling this has solved the problem.
It would appear that this particular device must controller the 'virtual' mouse for the Remote Console. There are two of these devices, one for the mouse and the other I can only assume is for the 'virtual' keyboard for the Remote Console.

Once again, thanks all.

Cheers, Stuart

[Stuart M. Garland]

Please see above.

[chongkan]

almost 5 months to check the device manager on the server.. lol