- Community Home
- >
- Servers and Operating Systems
- >
- HPE ProLiant
- >
- Server Management - Remote Server Management
- >
- Re: iLO3 UUID, Serial, ROMs unknown
Categories
Company
Local Language
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Discussions
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Community
Resources
Forums
Blogs
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-26-2020 03:54 AM - edited 06-26-2020 03:55 AM
06-26-2020 03:54 AM - edited 06-26-2020 03:55 AM
iLO3 UUID, Serial, ROMs unknown
Community,
I have an old DL360G7 that's having issues with iLO missing some of the system's information.
UUID, Serial, System ROM, and backup ROM all display 'unknown'. Additionally, the system information section shows 'data unavailable' for CPU and memory sections.
Things I've tried to correct the problem:
- resetting iLO
- factory resetting iLO
- firmware update from 1.91 to 1.92
- removing server power
- verified in BIOS that product and serial are correct
Does anyone know any other steps I could try?
Thanks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-26-2020 04:52 AM
06-26-2020 04:52 AM
Re: iLO3 UUID, Serial, ROMs unknown
Hello Team,
please try to clear the NV RAM , update the latest G7 PSP https://techlibrary.hpe.com/us/en/enterprise/servers/products/service_pack/spp/index.aspx?version=G7.1
Regards,
Naresh Sharma
I am an HPE Employee.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-28-2020 06:17 AM
06-28-2020 06:17 AM
Re: iLO3 UUID, Serial, ROMs unknown
Thanks, I had not tried that yet.
My first attempt at reseting the system were not sucessful. I set the maintenance switch to 6, but after reconnecting the power, I could not get the system to boot. I eventually returned it to off and booted the system. I'll try again today.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-28-2020 06:44 AM - edited 06-28-2020 07:18 AM
06-28-2020 06:44 AM - edited 06-28-2020 07:18 AM
Re: iLO3 UUID, Serial, ROMs unknown
After setting the maintenance switch again and booting the sytem and letting it run for a couple of minutes, I returned the system to normal and noticed a few things had been reset in the BIOS and the system did a memory test, but nothing else.
Should iLO be completely factory reset when clearing NVRAM?
How can you tell if you successfully cleared NVRAM?
An addition issue is this error:
ERROR: The Power Manager is uninitialized. Please restart the server to retrieve power configuration from initial POST.
It does not get cleared when restarting or power resetting the server.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-04-2020 09:25 AM
12-04-2020 09:25 AM
Re: iLO3 UUID, Serial, ROMs unknown
HPE, any upsate?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-22-2020 07:02 AM
12-22-2020 07:02 AM
Re: iLO3 UUID, Serial, ROMs unknown
The issue was never really cleared. Still can't get any resolution, compounded by the fact that the server is very old and not covered under support.