ilo3 (HP DL360 G7) unable to add a new user or reset Administrator user password

[neilpeel]

Hi all

Please help. I've 2 DL360 G7's with iLO3 (latest iLo firmware 1.88 and latest system firmware).

I am trying to add a second user in the server iLOs and one of the servers is fine. I can log in and add a new LOCAL user. It shouldn't be difficult and it isn't..

The other server, when I try to add a new user in either the web ilo (or at boot up, logged into the ilo configuration utility), it comes up with "Error. Unable to add user".

I've tried various usernames, various passwords, various options for 'permissions' and no dice. I am logging in as the only account 'Administrator', which looks to have full Admin rights.

Very odd.. Any thoughts please? I've tried downgrading the firmware - even setting the Server Security jumper switch (ilo) to allow unrestricted access. No joy...

Any thoughts as to how to fix this please?

Thanks! :)