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09-17-2015 01:49 PM
09-17-2015 01:49 PM
Re: Automatic Event Handling no e-mails
Okay, thanks! I'm 6 hours behind you! ....East Coast U.S....have a good night.
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09-17-2015 11:44 PM
09-17-2015 11:44 PM
Re: Automatic Event Handling no e-mails
Andrew
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09-18-2015 05:54 AM
09-18-2015 05:54 AM
Re: Automatic Event Handling no e-mails
Hello. Okay, I will investigate and get back to you. Thanks for your suggestions.
In the meantme, I can tel you I made some amount of progress overnight. I reconfigured SNMP on one old test server (where I can pull a drive). Then I restarted SNMP and the dependent HP services on that server. NOW - that machine shows both the memory and drive errors on SIMs main status page AND on the EVENTS tab for that server. That is new, didn't work before. BUT - no e-mail was sent. I'll attach 2 screenshots. I believe I'm monitoring this server with both SNMP and WBEM.
So let me get to your e-mail above and try that stuff and I'll let you know what the results are.
take care,
Bob
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09-18-2015 08:41 AM
09-18-2015 08:41 AM
Re: Automatic Event Handling no e-mails
Hi again. Aside from my prior post, I went ahead and ran your test.
From the HP System Mgmt Homepage on my test server "eddydev03" I sent 2 warnings.
Then I went to HP SIM and saw the events had appeared.
But my original problem remains that I don't get an e-mail - for the test events or the bad memory or pulled drive.
I do get some emails when servers report errors but mostly no. These e-mails come from HP SIM, correct, not from the individual servers I'm monitoring...
You can see by my screenshot that my test alert sent from my test server (eddydev03) was picked up by HP SIM.
Just no e-mail.
-Bob
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09-18-2015 10:50 AM
09-18-2015 10:50 AM
Re: Automatic Event Handling no e-mails
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09-18-2015 01:40 PM - edited 09-19-2015 01:09 PM
09-18-2015 01:40 PM - edited 09-19-2015 01:09 PM
Re: Automatic Event Handling no e-mails
Hello again,
Yes for the Gen8 and higher you should use the AMS in combination with the AMS ILO settings. If needed i can tell you more about this and how you can set this up. For other servers you can use the methode we use at this moment , agents using SNMP or WBEM traps. One thing to keep in mind use either AMS or wbem/wbem agent nog both. This will give problems like datacollection issues. Also you can have problems when you use both wbem and snmp agents on the same server. WBEM is prefered as this is what HP keep supporting in favour of the older SNMP agents on Windows servers. Gen8 and above has agents for windows, esx and linux, the real advantage of AMS monitoring is that you don't need OS credentials and thus i more save as you only need SNMP read rights.
To get back to the e-mails you don't get, look at the automatic event handeling and look for a email event handler that was triggered when the alarm was received. Can you see if that job uses email forwarding and if all settings seem ok. I always add the clear event trigger so i can see if the event was handeld or not.
Did you create your own email forward rule? Please writd the settings for this rule in the post. If the email server is comfigured you should also be sble to send a test email from the email settings.
We are almost there ! And don't worry about the number of messages i just like to help as you might have seen in this forum.
Andrew
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09-21-2015 08:29 AM
09-21-2015 08:29 AM
Re: Automatic Event Handling no e-mails
Hi Andrew.
I get emails sometimes. When I go to Options -> events -> automatic event handling -> "e-mail settings" and pick "send test e-mail" it works every time. I don't see why SIM shows critical and major alerts that I don't get e-mails for...Automatic Event Handling is configured to collect on "Important Events" (which is critical, major)....and set to collect on "All Servers" & send an e-mail with no time constraints. All looks good to me. I even deleted the event handling settings and re-created myself to be sure. But the prior settings looked fine.
I thought AMS was just in iLO. So with GEN8 & 9 I have 3 choices? AMS, SNMP, WBEM? I guess I can individually configure servers to use one polling method or another - not sure where to set these individually but I can go thru the documentation. On one of the general config page settings, there's a spot where you configure ALL agent monitors - that's set. But per server, I'm not sure where to do that just yet. I think I do have some that are set for both SNMP and WBEM.
If you view my sceenshot you'll see what I find extremely confusing. This is just one of many examples. I think I showed this in a prior post. Main HP SIM page show a major alert on a machine called sgesx01. If I click on the machine in SIM, system tab, I see the "health status" network alert (orange "!"). On the events tab it doesn't show as an alert. If I go to iLO on that server and examine th NICs, there's no problem. So why is SIM showing that alert on the main SIM page and on the system tab for that machine? I can't use SIM to manage my hardware if I'm getting false alerts or mixed messages like that. Could this could be why I believe I'm not getting e-mails for alerts? My assumption is that if SIM alerts me on the main system status page and shows that NIC alert again on that server's system tab, I should get an e-mail. But on the other hand, the same alert isn't shown on the events tab or in iLO on the server itself. So is it a problem? Should I be getting an e-mail? Who knows?!
I have a lot of servers I need to monitor, automated as much as possible and it's just not working for me. I'm really discouraged with this product!
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09-21-2015 08:56 AM
09-21-2015 08:56 AM
Re: Automatic Event Handling no e-mails
Hey again....just adding an example to my last e-mail. See screenshot.
On FRI 18th, I added a new server "sgesx15" to be monitored. That seemed to work. I think its working....?
I'm confused because when I view "uncleared events" I see an Alert for sgesx15 that says "data collection task could not find any data to collect....taget system may not be running snmp, wbem, etc".
That target system does have SNMP and WBEM running on it. And if I click on the server in HP SIM you can see it reports back "Health status" as being monitored by WBEM and shows all hardware in green.
you'll see this in the screenshot. For me, that's sending another mixed message....Why would I get that warning on SAT 19th about "no data to collect" yet it seems to be using WBEM just fine?
-Bob
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09-21-2015 11:44 AM
09-21-2015 11:44 AM
Re: Automatic Event Handling no e-mails
Andrew
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09-21-2015 01:17 PM
09-21-2015 01:17 PM