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Blank Product Name

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Tim McGue
Regular Advisor

Blank Product Name

I'm using HP SIM 5.0 SP4. On multiple servers in the all servers list I'm showing blank product names. They do have an OS listed (which makes me believe at least part of the identification process is working on these servers). I checked and double checked SNMP settings and confirmed they are correct (per recommendation from previous posts). All these servers are standard HP servers - several are the same make and model of ones with populated product name. What can I be missing?

Thanks,
Tim McGue
14 REPLIES
Rob Buxton
Honored Contributor

Re: Blank Product Name

What is the state under System Type?

If you click on the Server name, under the Identity Tab, open Product description and see what management protocols have been discovered.

Typically this is SNMP, community names are case-sensitive. And the HPSIM Server needs to be an Allowed Host.

In the above screen you can click the Tools & Links Tab and open the Set System Properties and check that you're using the Global Properties or if you are using Local Properties that they're correct.
Tim McGue
Regular Advisor

Re: Blank Product Name

Rob,

Thanks for the speedy reply. Here are answers to your questions:

System Type: Server

Management Protocols: HTTP:, WBEM:1.0, SMH:1, SNMP:1.0

SNMP Config: Checked for case sensitivity and allowed list

Properties: Set as global and not local

Thanks again,
Tim
Rob Buxton
Honored Contributor

Re: Blank Product Name

Next question would be what kind of Servers, SNMP should detect these.

A way of testing from HPSIM is to pick the IP Address of one of the Servers and then go to Options -> Manage System Types. Click New and then hit the Retrieve from System Type and the enter the IP Address in the box and check the community name is correct.

Hit the Get Response tab. You should be able to go through and get the responses from the Server.

It is these options that allow you to create your owne Server etc. I've created a number for our Sun Servers.
Tim McGue
Regular Advisor

Re: Blank Product Name

Rob,

Thanks again. I did the test you suggested. I did the same test for two identical systems - one that has a product name and one that is blank. They both return the same object identifier:

1.3.6.1.4.1.311.1.1.3.1.2

Any more thoughts?

Thanks,
Tim
Rob Buxton
Honored Contributor
Solution

Re: Blank Product Name

Not really, that does indicate SNMP is accessing the Server and pulling back data.

You can go through a number of the tabs to build up the response.

What kind of Servers are these?
Tim McGue
Regular Advisor

Re: Blank Product Name

They are HP DL360 G3's.

I'm going to open a case with HP on this topic. I'll post resolution here.

Thanks for all your help Rob. Points forthcoming.

Tim
Tim McGue
Regular Advisor

Re: Blank Product Name

As of right now HP Support feels it is a problem with the version of the PSP running on the blank product name boxes (the one I was testing with was 7.10). I'm going to upgrade those versions and try again.

Tim
pdonisi
Occasional Visitor

Re: Blank Product Name

I am having the same issue with PSP 7.5
I have several servers that are showing up in SIM5 SP4 with no product name, OS, or system type. On the System Page under the Identity tab for Management Protocols I have HTTP:, SMH:2.0 For some reason SNMP is not showing up even though I have it installed and configured the same as other systems that are working. If I do the Options, Manage System Types, New, Retrieve from system I do get a reply.
Tim McGue
Regular Advisor

Re: Blank Product Name

Well, I'm not sure what did it, but I have product names for all my servers now. I believe it might have been related to a reboot of the system but I can't pinpoint it to that. I went into SIM to START to push out the 7.51 PSP when I noticed the product names were already all set.

Tim
Albert Austin
Esteemed Contributor

Re: Blank Product Name

Have you tried sending a SNMP test trap? If not then I suggest you do that as it would confirm if SNMP is actually working as it should.
Also what kind of environment (win,linux, netware...) are you running and is this seen on all environments or one particular?
Stan Foster
Occasional Visitor

Re: Blank Product Name

I am seeing the same problem. Running SIM 5.0 SP4 and SMH version 7.51.

On the Remove system it is like the SMH cannot communicate with SNMP even though SNMP is configured and running. My System Model is Unknown and when going to the Settings tab there is no options for SNMP
Albert Austin
Esteemed Contributor

Re: Blank Product Name

Is SNMP available through SERVICES? IS it running? You could configure/change the settings through SERVICES panel.

I would suggest you to start a new thread and also describe a bit more of your environment, for the forum to be able to help you more with your problem.
Albert Austin
Esteemed Contributor

Re: Blank Product Name

Is SNMP available through SERVICES? IS it running? You could configure/change the settings through SERVICES panel.

pdonisi & Stan Foster:
I would suggest you both to start a new thread and also describe a bit more of your environment/s, for the forum to be able to help you more with your problem/s.
pdonisi
Occasional Visitor

Re: Blank Product Name

Guys,
In my particular case I had configured some of my snmp agents wrong. I did not have the loopback address set (I only had the IP of my SIM Server)and was missing the read only community string (I only had the read write).

I also did not have the correct default write community string set under the Global Protocal Settings.

After correcting the configurations I stopped and restarted services deleted the affected machines from SIM and re-discovered the devices. That fixed my problems. Except the ones that are on the DMZ but that's a different problem.

Double check all of your settings because I thought I had configured the Default Protocol Settings but didn't. I also thought I had all my servers configured the exact same way for snmp but did not.

Paul