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Can I get the product number from SIM 5?

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Steve Kadish
Trusted Contributor

Can I get the product number from SIM 5?

Hi all,

Is there anywhere in SIM 5 or the SMH where I can get the product number for a Proliant Server? For instance, for a DL360 G3, the product number is 345101-001.

Report, query, manual clicking, I don't much care - I just need the info.

Thanks!
- Steve Kadish
10 REPLIES
Ed Cox
Respected Contributor
Solution

Re: Can I get the product number from SIM 5?

I think you can (see attached)
Report > New Report > I believe I found it under the Inventory category > Product ID
Ed Cox
Ed Cox
Respected Contributor

Re: Can I get the product number from SIM 5?

I think you can (see attached)
Report > New Report > I found it under the Inventory category > Product ID
Ed Cox
Steve Kadish
Trusted Contributor

Re: Can I get the product number from SIM 5?

Hi Ed,

Thanks! That's what I needed. However, when I ran the report, ONLY the G4 servers showed up with Product IDs! For all older servers, the field is blank. Is this expected behavior?

Thanks,
- Steve
Ed Cox
Respected Contributor

Re: Can I get the product number from SIM 5?

Steve,
See attached. Different SIM server ...additional server models.
Ed
Steve Kadish
Trusted Contributor

Re: Can I get the product number from SIM 5?

Hi Ed,

Thanks - I'm a bit confused. Do you mean that this report was run on a different version of SIM? We are running SIM5 SP2.

Thanks,
- Steve
Ed Cox
Respected Contributor

Re: Can I get the product number from SIM 5?

Sorry for the confusion...
Both servers are SIM 5.0 sp2...
One of the SIM servers only has 380G4s as targets (small network), while the other one has a variety of servers. So I thought I would pull a second report from the SIM server that has more than just the 380G4s.
So it was able to pull Product IDs from 320s and 360s but these are brand new machines. So this field may not apply to legacy systems.
Ed
Steve Kadish
Trusted Contributor

Re: Can I get the product number from SIM 5?

Thanks, Ed. When I ran my report, I didn't even get product IDs from the G3s.

- Steve
Christopher Knight
Frequent Advisor

Re: Can I get the product number from SIM 5?

Did you ever get a response or fix for this? I want to be able to retrieve the Product ID for G3 type servers and below.

Thanks.
Christopher Knight
Steve Kadish
Trusted Contributor

Re: Can I get the product number from SIM 5?

Hi Christopher,

Wow, this is an old thread.

You can run a custom report in SIM and include "Product ID" as one of the columns, but only generation 4 and above machines will return values.

Thanks,
- Steve
David Claypool
Honored Contributor

Re: Can I get the product number from SIM 5?

Product ID was only introduced when serial numbers transitioned to 10 digits from 14 digits. If a product has a 14 digit s/n, it does not have a product ID>