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Can't collect contract and warranty data for some systems

 
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Christopher Knight
Frequent Advisor

Can't collect contract and warranty data for some systems

On several but not all servers we cannot get the contract and warranty data. When we select the servers and run -> Options / Contract and warranty data collection we get this error:

Could not obtain contract and/or warranty data for the system. Additional information regarding the problem is shown below. no valid credentials key pair was found - could not apply any precedence rule - please check the incident/request properties for valid credentials key pair.

Any ideas?
Christopher Knight
12 REPLIES
LukaS_9
Regular Advisor

Re: Can't collect contract and warranty data for some systems

I Chiristopher,
I'm not sure, but I think sim use ssh to get this information. Have you configure ssh between CMS and the managed system?

luca
Christopher Knight
Frequent Advisor

Re: Can't collect contract and warranty data for some systems

I have the following management protocols installed on all of our servers: HTTP:, SMH:2.0, SNMP:1.0. All other functions of the management agents are working correctly, Version Control Agent, SMH, etc.

All SNMP traps and permissions are configured correctly.

ANy other ideas?



Christopher Knight
Rob Buxton
Honored Contributor

Re: Can't collect contract and warranty data for some systems

SSH is not used.

Check if the serial number of the server part number is collected being reported.
Not all servers are able to report this from the BIOS and the warranty collection needs it I believe.
Daniel Leblanc
Honored Contributor

Re: Can't collect contract and warranty data for some systems

I had this same error, what i did to correct this is made these fields are enter:

Product ID

Customer Defined Serial Number (Serial number)

Entitlement Type (usallyr is SAID)

Try that

Dan
Rancher
Honored Contributor

Re: Can't collect contract and warranty data for some systems

The servers that failed for us were missing the product ID. Once I supplied that through Edit system properties, they all worked fine.
Brandon Long
Advisor

Re: Can't collect contract and warranty data for some systems

Funny, After the upgrade I do not see the selection on my options menu.
Rob Buxton
Honored Contributor

Re: Can't collect contract and warranty data for some systems

Brandon,
There are a few other threads covering this.
But first have you run the Remote Support Manager on the HPSIM Server. Run using the icon and then follow the configuration screens.

The integration into HPSIM is not available until this step is complete.
Christopher Knight
Frequent Advisor

Re: Can't collect contract and warranty data for some systems

The problem is that these server are reporting the correct serial number.

It is only happening to our DL360 G3 servers. (there are 12 of them) G2's, G4's, G4p's and G5's are all working correctly.

Any ideas?
Christopher Knight
Rob Buxton
Honored Contributor

Re: Can't collect contract and warranty data for some systems

It's not the serial number, as Rancher said it's the Product ID or Part number.

This is available in the newer servers, I'm not sure if this is dependent on having the latest BIOS or not but you could also check that.
Run a report from HPSIM and select the Product ID, if it's blank you will not have warranty data to match.
Christopher Knight
Frequent Advisor

Re: Can't collect contract and warranty data for some systems

That was it. I had to open up "Edit System Prperties" and modify the "pruduct Number" field.

It's great that this workaround fixed the issue...but why isn't HPSIM picking up this information? G2's and G4's work, but G3's don't???

weird
Christopher Knight
Daniel Leblanc
Honored Contributor
Solution

Re: Can't collect contract and warranty data for some systems

Yap that happen.!

Re: Can't collect contract and warranty data for some systems

Any news when HP is going to correct this issue?

I also noticed that the ML 370 G2 and G3 have the same issue.