Server Management - Systems Insight Manager
cancel
Showing results for 
Search instead for 
Did you mean: 

Cannot subscribe to WBEM on any server SIM 6.3

Jeramy
Advisor

Cannot subscribe to WBEM on any server SIM 6.3

I have upgraded a non used SIM server from 6.2 to 6.3.
I am able to setup the trust by certificate, have setup the Version control agents, and e-mail.
However if i try to subscribe to WBEM events i get "Cause: Subscription infrastructure is not present or corrupted".
I have used the "configure and repair agents" option to add the domain user to the remote server to access the WBEM events, and the SMH on the remote servers looks like it working, just cant get the SIM server to recconize this.
I have re-booted
unsubscribed, then try to subscribe,
disabled the firewall
uninstalled, re-installed, forced re-install, formatted the whole system and re-installed
checked i was using the correct password, and still getting the same error.
Any one know how to fix this?
17 REPLIES
Jeramy
Advisor

Re: Cannot subscribe to WBEM on any server SIM 6.3

additional info, SIM server is 2008 R2, off domain, Clients are 2008 R2, and 2008 R2 Datacenter Core all on domain.
Jeramy
Advisor

Re: Cannot subscribe to WBEM on any server SIM 6.3

tried to subscribe to a 2003 R2 server, and get this error
"FAILED to create indication subscription."
shocko
Honored Contributor

Re: Cannot subscribe to WBEM on any server SIM 6.3

I'm getting the same issue and also it regulary says 'Timeout Occurred' when i do it form the GUI. If i do it form the commandline using the mxwbemsub command it works fine ;)
If my post was helpful please award me Kudos! or Points :)
Jeramy
Advisor

Re: Cannot subscribe to WBEM on any server SIM 6.3

i get the the same error message verbatim if i use the command line
shocko
Honored Contributor

Re: Cannot subscribe to WBEM on any server SIM 6.3

You have the WMI Mapper installed on your SIM servers and have SIM pointing at it?
If my post was helpful please award me Kudos! or Points :)
shocko
Honored Contributor

Re: Cannot subscribe to WBEM on any server SIM 6.3

Try the following:

- Pick a serverw itht he HP WBEM providors installed on them. Note: make sure the hardware/OS is supoprted for the version of the providors
- Discover the device in SIM
- Manually set the WBEM credetials to use in the 'System Credentials' pane
- Ensuer this account has local admin privledges on the traget server or that you have altered the WMI security appropriayely for a standard account to subscribe
- Check that all firewalls are not blocking access
- try and subscribe to indications via the command line
If my post was helpful please award me Kudos! or Points :)
Jeramy
Advisor

Re: Cannot subscribe to WBEM on any server SIM 6.3

well, i got it working with the local administrator. Going to check a domain user with admin access, then the configured user with out admin access.
Configure WBEM / WMI user (START) ...
Configure WBEM / WMI user ...... ................................... [SUCCESS]



Set WBEM / WMI user credentials to System protocol settings ........ [SUCCESS]
Re-identifying system to get updated information (START) ...
Re-identification of system .................................... [SUCCESS]

Subscribe to WBEM / WMI Indications ................................ [SUCCESS]

Checking whether the HP SIM CMS can login to the SMH URL " https://servername:2381/ "
Login to the SMH using certificate.............................. [SUCCESS]
cybercoaster
Frequent Advisor

Re: Cannot subscribe to WBEM on any server SIM 6.3

So you got it working without using an Admin account? I never could get it working using a non-admin account.
shocko
Honored Contributor

Re: Cannot subscribe to WBEM on any server SIM 6.3

I have all my subscriptions running under a normal user but you must alter the WMI security on certain namespaces in order to get it tow rok. this is documented in the configuration guides for the WBEM providors.
If my post was helpful please award me Kudos! or Points :)
Jeramy
Advisor

Re: Cannot subscribe to WBEM on any server SIM 6.3

@shocko are your servers running 2008R2?
I have set the permissions as defined in the guide here http://www.google.com/url?sa=t&source=web&cd=9&ved=0CE0QFjAI&url=http%3A%2F%2Fbizsupport2.austin.hp.com%2Fbc%2Fdocs%2Fsupport%2FSupportManual%2Fc02530446%2Fc02530446.pdf&rct=j&q=WBEM%20HP&ei=00jdTem5O6n20gHlzOXhDw&usg=AFQjCNH5I-z7icL0fMcuKWD0QiFZI-zxug&cad=rja

however it still isnt working under a non administrator.
6.3 configures these for you , however iv even done it manually and given even more access to no avail.
cybercoaster
Frequent Advisor

Re: Cannot subscribe to WBEM on any server SIM 6.3

We worked with support for over a month trying to get it to work with a non-admin account. Never could get it working and gave up (for now).
shocko
Honored Contributor

Re: Cannot subscribe to WBEM on any server SIM 6.3

I must admit i haven't tried windows 2008 R2 yet but i will try and configure it today and see the results.
If my post was helpful please award me Kudos! or Points :)
rayg00n
Visitor

Re: Cannot subscribe to WBEM on any server SIM 6.3

Rene Nascimento
Frequent Advisor

Re: Cannot subscribe to WBEM on any server SIM 6.3

I assume WMI mapper service is running on the SIM server, also on your Win 2008 servers  IE ESC must be off for both Administators and Users. Also the UAC bar must be set to lowest level.

Also verify WMI isn't broken run from cmd>Winmgmt /verifyrepository.

pgarr
Frequent Advisor

Re: Cannot subscribe to WBEM on any server SIM 6.3

Having the same issue with an install of SIM7

 

I have another instance of SIM6.3 that works perfectly using a non-admin account.    I use the HP provided wbem tool (Program Files\HPWEB\Tools\enableRWMI.exe) to config permissions on the managed hosts.

 

In both cases, sim is instlaled on 2008R2, using non-admin credentials.  Not seeing any issues with wmi on the managed hosts.

 

 

 

 

 

 

 

rayg00n
Visitor

Re: Cannot subscribe to WBEM on any server SIM 6.3


Rene Nascimento wrote:

I assume WMI mapper service is running on the SIM server, also on your Win 2008 servers  IE ESC must be off for both Administators and Users. Also the UAC bar must be set to lowest level.

Also verify WMI isn't broken run from cmd>Winmgmt /verifyrepository.


Oh, very thanks! That's working for me. I can subscribe to WBEM. Why this information is not in the offical manual?

pgarr
Frequent Advisor

Re: Cannot subscribe to WBEM on any server SIM 6.3

I'm still getting fails.  It appears i can't sub to any wbem events for 2008 servers.  After checking the instance of SIM i thought was working- it is also only able to sub to 2003 servers.

 

I've confirmed IE ESC is disabled for users/aadmins but i get;

 

FAILED to create indication subscription.

Cause: Credentials are insufficient

Recommended Action: Check the privileges of the user

 

 

rayg00n- are you now working using a non domain admin account?