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Server Management - Systems Insight Manager
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Communication with the HP SIM server has been lost

John Jacob_1
Occasional Contributor

Communication with the HP SIM server has been lost

This is on a newly implemented CloudSystem Matrix SIM 7.2 update 1.


Every couple of days, the SIM portal https://[IP Address]:50000 stops working. If we leave the portal open, a message appears in the web browser in bold RED characters:


"Communication with the HP SIM server has been lost"


If you try to close the browser and access the SIM portal again, you get an error message in the browser:


"Internet Explorer cannot display the webpage"


Once this error message appears, non of the other portals are reachable either, Self Service Portal, Service Designer Portal, etc.


A reboot of the SIM server corrects the problem, but that is not a solution, just a work around. I'm looking for a root cause and a fix.


Thanks in advance for your help.


P.S. This thread has been moved from BladeSystem>Management Software to ITRC HP Systems Insight Manager Forum. -HP Forum Moderator

Honored Contributor

Re: Communication with the HP SIM server has been lost

Hello there,


did you check your logfiles for sql problems? Is your SQL remote or local?


kind regards,



Kind regards,