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Communication with the HP SIM server has been lost

John Jacob_1
Occasional Contributor

Communication with the HP SIM server has been lost

This is on a newly implemented CloudSystem Matrix SIM 7.2 update 1.

 

Every couple of days, the SIM portal https://[IP Address]:50000 stops working. If we leave the portal open, a message appears in the web browser in bold RED characters:

 

"Communication with the HP SIM server has been lost"

 

If you try to close the browser and access the SIM portal again, you get an error message in the browser:

 

"Internet Explorer cannot display the webpage"

 

Once this error message appears, non of the other portals are reachable either, Self Service Portal, Service Designer Portal, etc.

 

A reboot of the SIM server corrects the problem, but that is not a solution, just a work around. I'm looking for a root cause and a fix.

 

Thanks in advance for your help.

 

P.S. This thread has been moved from BladeSystem>Management Software to ITRC HP Systems Insight Manager Forum. -HP Forum Moderator

1 REPLY
Andrew_Haak
Honored Contributor

Re: Communication with the HP SIM server has been lost

Hello there,

 

did you check your logfiles for sql problems? Is your SQL remote or local?

 

kind regards,

 

Andrew

Kind regards,

Andrew