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тАО02-28-2006 03:31 AM
тАО02-28-2006 03:31 AM
Configure and Repair Agents: credentials problem
I've tried a couple of things. First, I tried using the local administrator credentials which is common to all our servers. I left the DOMAIN field blank (I think this worked in previous versions of SIM when using multiple targets). Second, I used my domain account which is a member of the local administrators group on all the servers. This failed too.
What DID work was to use the credentials of the domain account which the SIM service runs under, and I had to add that account to the local Administrator's group on the target servers.
In the cases where this fails, I get the same error: "HP Systems Insight Manager was unable to copy the HP Repair Tool executable over to the target system. Verify that target system has sufficient disk space."
I wonder if there is some XML file I need to edit or something?
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тАО03-01-2006 02:25 AM
тАО03-01-2006 02:25 AM
Re: Configure and Repair Agents: credentials problem
-Rich
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тАО03-01-2006 03:05 AM
тАО03-01-2006 03:05 AM
Re: Configure and Repair Agents: credentials problem
I tried six different scenarios noted below. In all scenarios, I only tried to repair the Trust - nothing else. The HPSIM and OpenSSH Server service on the CMS are both running under the same domain service account.
Scenario 1:
Credentials used: local administrator on target server
SIM Service Account: Not member of local Adminstrators group
Result: HP Systems Insight Manager was unable to copy the HP Repair Tool executable over to the target system. Verify that target system has sufficient disk space.
Scenario 2:
Credentials used: local administrator on target server
SIM Service Account: Is a member of local Adminstrators group
Result: Successful
Scenario 3:
Credentials used: domain account and a member of local Administrators group
SIM Service Account: Not member of local Adminstrators group
Result: HP Systems Insight Manager was unable to copy the HP Repair Tool executable over to the target system. Verify that target system has sufficient disk space.
Scenario 4:
Credentials used: domain account and a member of local Administrators group
SIM Service Account: Is a member of local Adminstrators group
Result: Successful
Scenario 5:
Credentials used: SIM service account
SIM Service Account: Not member of local Adminstrators group
Result: (Different) HP Systems Insight Manager was unable to connect to the target. Retry with administrator credentials for this target.
Scenario 6:
Credentials used: SIM service account
SIM Service Account: Is a member of local Adminstrators group
Result: Successful
I think this is a bug, but would like validation from someone else before I call it in.
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тАО03-01-2006 07:19 AM
тАО03-01-2006 07:19 AM
Re: Configure and Repair Agents: credentials problem
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тАО03-01-2006 08:20 AM
тАО03-01-2006 08:20 AM
Re: Configure and Repair Agents: credentials problem
Worse yet, I found that the credentials you provide are irrelavent. I added the SIM service account to the local administrators group on the target, but provided completely invalid credentials. But the repair was still successful. That is scary, undocumented behavior.
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тАО03-01-2006 08:38 AM
тАО03-01-2006 08:38 AM
Re: Configure and Repair Agents: credentials problem
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тАО03-01-2006 08:40 AM
тАО03-01-2006 08:40 AM
Re: Configure and Repair Agents: credentials problem
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тАО07-06-2006 08:17 AM
тАО07-06-2006 08:17 AM
Re: Configure and Repair Agents: credentials problem
Did you get this issue with the SIM Configure and Repair Agents resolved.
I am facing exactly the same problem and would like to know how your problem was resolved - without having to add the HP SIM account credentials in to the Local Administrator group for each managed machine.
Do let me know. Thanks
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тАО07-06-2006 08:31 AM
тАО07-06-2006 08:31 AM
Re: Configure and Repair Agents: credentials problem
I am very displeased with the support I received from high-level escalations, and the lack of communication from escalations and the development team. You'd figure after 1 year there would be some type of progress, but there is absolutely none.
Now that I have a different job, I don't care anymore what happens with this product. It has potential, but support is terrible. I hope you have better luck than I did.
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тАО07-06-2006 08:32 AM
тАО07-06-2006 08:32 AM