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Contract and Warranty Column HP SIM 7.1

 
cristibe
Occasional Visitor

Contract and Warranty Column HP SIM 7.1

Hi, We made an upgrade in our HP SIM 6.3 to 7.1, and now the contract and warranty column does not appears any more in HP SIM. We also made a fresh install to test, but it also not appears. Insight remote support are installed and working. Does anyone know how add CW column again in HP SIM 7.1?

 

Thanks!

3 REPLIES
J_N_Rhodes
Valued Contributor
cristibe
Occasional Visitor

Re: Contract and Warranty Column HP SIM 7.1

Thanks , but did not worked. I run the fix but the column head CW is not showing yet. In the logs I checked the copy. Our SIM is C.07.01.00.00 and RS 7.0.5.0193.

 

 

 

14 Jan 11:33:02,346 INFO  [SessionFactoryImpl] building session factory
14 Jan 11:33:02,611 INFO  [SessionFactoryObjectFactory] Not binding factory to JNDI, no JNDI name configured
14 Jan 11:33:02,611 INFO  [NamingHelper] JNDI InitialContext properties:{}
14 Jan 11:33:02,611 INFO  [UpdateTimestampsCache] starting update timestamps cache at region: HPSIM.org.hibernate.cache.UpdateTimestampsCache
14 Jan 11:33:02,611 INFO  [StandardQueryCache] starting query cache at region: HPSIM.org.hibernate.cache.StandardQueryCache
14 Jan 11:33:02,814 INFO  [HPSIM_DEBUG] [Status-0] (main) ********* Executing PREPARE INIT TRACKING TABLE **********
14 Jan 11:33:02,954 INFO  [HPSIM_DEBUG] [Status-0] (main) Adding file to Tracking table: C:\Program Files\HP\Systems Insight Manager\setup\CWStatusSourceReg.properties
14 Jan 11:33:07,587 INFO  [HPSIM_DEBUG] [Status-0] (main) Persisting : 1 records to TRACKING table
14 Jan 11:33:07,759 INFO  [HPSIM_DEBUG] [Status-0] (main) ********* Executing DATA INIT SQL PHASE **********
14 Jan 11:33:09,896 WARN  [UserSuppliedConnectionProvider] No connection properties specified - the user must supply JDBC connections
14 Jan 11:33:12,080 WARN  [UserSuppliedConnectionProvider] No connection properties specified - the user must supply JDBC connections
14 Jan 11:33:14,732 INFO  [STDOUT] in DeleteEventList - attempting to add the same listener multiple times.
14 Jan 11:33:15,590 INFO  [JbpmConfiguration] using configuration resource: jbpm.cfg.xml
14 Jan 11:33:15,637 INFO  [StaleObjectLogConfigurer] stale object exceptions will be hidden from logging
14 Jan 11:33:15,887 INFO  [HPSIM_DEBUG] [Status-0] (main) com.hp.mx.init.workflow.UnifiedCollectorUpdateTask: start
14 Jan 11:33:15,887 INFO  [HPSIM_DEBUG] [Status-0] (main) isWindowsHost: true
14 Jan 11:33:15,933 INFO  [HPSIM_DEBUG] [Status-0] (main) isRemoteSupportInstalled: false
14 Jan 11:33:15,933 INFO  [HPSIM_DEBUG] [Status-0] (main) com.hp.mx.init.workflow.UnifiedCollectorUpdateTask: end
14 Jan 11:33:15,933 INFO  [HPSIM_DEBUG] [Status-0] (main) ********* Executing INIT OBJECT CACHE PHASE **********
14 Jan 11:33:15,933 INFO  [HPSIM_DEBUG] [Status-0] (main) ********* Executing MIB INIT PHASE **********
14 Jan 11:33:19,475 INFO  [HPSIM_DEBUG] [Status-0] (main) Processed Default CMS Alerts/Events: C:\Program Files\HP\Systems Insight Manager\config\preload\52\addfiles\cmsalerttypes.xml
14 Jan 11:33:19,475 INFO  [HPSIM_DEBUG] [Status-0] (main) ********* Executing DATA INIT PHASE ONE **********
14 Jan 11:33:19,553 INFO  [HPSIM_DEBUG] [Status-0] (main) Successfully added/updated data: C:\Program Files\HP\Systems Insight Manager\setup\CWStatusSourceReg.properties
14 Jan 11:33:19,740 INFO  [HPSIM_DEBUG] [Status-0] (main) is this a windows true
14 Jan 11:33:19,740 INFO  [HPSIM_DEBUG] [Status-0] (main) cmsIsOnACluster false cluster ip
14 Jan 11:33:19,756 INFO  [HPSIM_DEBUG] [Status-0] (main) curIp 10.101.85.44
14 Jan 11:33:19,771 INFO  [HPSIM_DEBUG] [Status-0] (main) isExistingCMSACluster false, cmsIsOnACluster : false
14 Jan 11:33:19,771 INFO  [HPSIM_DEBUG] [Status-0] (main) The CMS has IP address count 1
14 Jan 11:33:20,130 INFO  [HPSIM_DEBUG] [Status-0] (main) SNMPREQUEST: Trap Listener: 10.101.85.44 Port: 162
14 Jan 11:33:20,146 INFO  [HPSIM_DEBUG] [Status-0] (main) ********* Executing DATA INIT WBEM PHASE **********
14 Jan 11:33:20,161 INFO  [HPSIM_DEBUG] [Status-0] (main) ********* Executing DATA INIT PHASE TWO **********
14 Jan 11:33:20,239 INFO  [HPSIM_DEBUG] [Status-0] (main) Loading PLP details into LM system : C:\Program Files\HP\Systems Insight Manager\config\preload-plugins\60\ILO\addfiles\plp-1-1.xml
14 Jan 11:33:20,520 INFO  [HPSIM_DEBUG] [Panic Logger-0] (main)  *** LmPlpKeeper.parseXml- WARNING: plp-1-1.xml specifies no filtering tool (toolName=-) ***
14 Jan 11:33:20,520 INFO  [HPSIM_DEBUG] [Panic Logger-0] (main)  ** PlpKeeper.parseXml- plp-1-1.xml, completed!
14 Jan 11:33:20,536 INFO  [HPSIM_DEBUG] [Status-0] (main) Loading PLP details into LM system : C:\Program Files\HP\Systems Insight Manager\config\preload-plugins\60\ILO\addfiles\plp-12-1.xml
14 Jan 11:33:20,582 INFO  [HPSIM_DEBUG] [Panic Logger-0] (main)  *** LmPlpKeeper.parseXml- WARNING: plp-12-1.xml specifies no filtering tool (toolName=-) ***
14 Jan 11:33:20,582 INFO  [HPSIM_DEBUG] [Panic Logger-0] (main)  ** PlpKeeper.parseXml- plp-12-1.xml, completed!
14 Jan 11:33:20,582 INFO  [HPSIM_DEBUG] [Status-0] (main) Loading PLP details into LM system : C:\Program Files\HP\Systems Insight Manager\config\preload-plugins\60\ILO\addfiles\plp-24-1.xml

Jonathan_Barker
Occasional Advisor

Re: Contract and Warranty Column HP SIM 7.1

After updating to Insight RemoteSupport 7.x, this column was removed.  I don't know who decided that this was a good idea.

 

Insight RS provides you with an HP.com web page that you can go to review warranty information.

 

I really hope HP brings the integration back to HP SIM.