Contract and Warranty Data Collection failure

[Shael Richmond]

Running SIM 7.3.

I added new systems and it fails during the contract and warranty data collection step.  SIM is still working - monitoring the hardware and even opening new cases.

Get error:

Sending contract and warranty request to the hp.com back-end contract and warranty service using Service Essentials Remote Support Pack client.
There was no response from the Service Essentials Remote Support Pack client and/or the remote back-end contract and warranty service at hp.com. Verify the Service Essentials Remote Support Pack client service is running, properly configured and that the HP SIM server has access to the internet.

The SIM server has access to the internet and is talking to HP to open new cases.

P.S. This thread has been moevd from ITRC Server Mgmt (Insight Manager 7) Forum to ITRC HP Systems Insight Manager Forum. - Hp Forum moderator

[Pascal Schirrmann]

Hi,

Not sure, but wich version of remote support do you use ? As far as I know, to support ProLiant gen8 and up, you have to use remote support 7.x.

Pascal

[BPE]

This is correct Gen8 needs HP IRS V7.x  to alert HP in case of a HW error. All the managed systems by HP IRS V7.x should be under contract or warranty. There is no longer alerting to HP in case a system is not covered by a contract or warranty.

If you use HP SIM don't forget to install the HP SIM adapter.