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тАО03-18-2009 07:41 AM
тАО03-18-2009 07:41 AM
Contract and Warranty Data Collection no longer works in SIM 5.2
Sending contract and warranty request to the hp.com back-end contract and warranty service using Service Essentials Remote Support Pack client.
There was no response from the Service Essentials Remote Support Pack client and/or the remote back-end contract and warranty service at hp.com. Verify the Service Essentials Remote Support Pack client service is running, properly configured and that the HP SIM server has access to the internet.
I have not upgraded to SIM 5.3 because of all the horror stories I have been reading on this forum.
I read in the Remote Support Pack 5.2 upgrade guide that I need to update to 5.2, even on SIM 5.2.:
The upgrade can also be obtained through the Remote Support Software Management Upgrade Tool package from within RSSWM. This software is a one-time migration tool that will deliver to you a new version of the Remote Support Software Manager framework as well as the full suite of the A.05.20 Remote Support applications. Core Remote Support applications will be installed automatically at the time you run the upgrade tool. All other applications with an Effective Automation Level of Automatic Install will be installed and/or upgraded during your allowed update window for downloading and installing Remote Support applications.
So I downloaded this, but it never installs. It downloads...but that is it. So I have two questions:
1) Will this even fix my problem, or am I just wasting my time trying to do this upgrade.
2) How do I install the upgrade to 5.2? Once it is downloaded what do I do next?
Thanks
Nelson
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тАО03-18-2009 08:36 AM
тАО03-18-2009 08:36 AM
Re: Contract and Warranty Data Collection no longer works in SIM 5.2
c:\Program Files\HP\SWMUpgrade
So I decided to run "setup.exe" and it looked like what I needed. But it got half way done and then just started failing. See attached screen shot.
Anyone got any ideas? Log files I can look at to help troubleshoot?
Thanks
Nelson
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тАО03-18-2009 08:47 AM
тАО03-18-2009 08:47 AM
Re: Contract and Warranty Data Collection no longer works in SIM 5.2
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тАО03-18-2009 08:48 AM
тАО03-18-2009 08:48 AM
Re: Contract and Warranty Data Collection no longer works in SIM 5.2
c:\Program Files\HP\SWMUpgrade.
Run setup.exe and then just ignore the "failure" messages - it actually upgrades and works.
Nelson
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тАО03-18-2009 09:01 AM
тАО03-18-2009 09:01 AM
Re: Contract and Warranty Data Collection no longer works in SIM 5.2
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тАО03-18-2009 09:41 AM
тАО03-18-2009 09:41 AM
Re: Contract and Warranty Data Collection no longer works in SIM 5.2
"Remote Support Software Management Upgrade Tool"
If you download and "install" this, it download the upgrade tool, and I would have assumed it would have "run" it. For me it did not, so I had to run it manually from the "C:\Program Files\HP\SWMUpgrade" directory.
Its a real treat. All I want is the SIM integration part so I can collect warranty information. But it installs a whole bunch of other junk that I have no idea what it does or want. Plus I am still on SQL 2000, but one of these components that I did not want installed SQL 2005 express. So now I got a bunch of junk on my server that I dont want consumming needless resouces.
But I am not bitter ;)
Nelson
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тАО03-18-2009 11:03 AM
тАО03-18-2009 11:03 AM
Re: Contract and Warranty Data Collection no longer works in SIM 5.2
There's an other component (OSEM if memory serves) that is installed as well. No idea what that does here. This is stuff that came down with the 5.3 install.
No idea what the latter does, but the other pieces seem to be to allow the old ISEE to be removed as it's no longer to be used post 1/Jun/09.