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тАО08-02-2007 01:22 PM
тАО08-02-2007 01:22 PM
Contract and Warranty Information - Blue Question Mark.
I am looking at implementing the HP Remote Support Services into our HPSIM server. I have:
* Upgraded to HPSIM 5.1
* Installed the Remote Support Software
* Updated all SAID and info in the server properties.
* I get green ticks in the Remote Support and Config Services section.
* I run the C & W Data Collection Task over my servers, and they say successful in the task.
However I still a blue tick in the CW Column on every single server. Anyone have any ideas? (Note i did the install for the remote support software via the Remote Console in Console mode, so it should not be that trap.)
Thanks.
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тАО08-02-2007 08:23 PM
тАО08-02-2007 08:23 PM
Re: Contract and Warranty Information - Blue Question Mark.
Have you configured RSSM via HP SIM. From Options > Remote Support servies via HP SIM menus. It is avaliable only when u install ISEE client tool from RSSM updates. Provide all data under RSSM options. And run C & W task again. You should get the status.
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тАО08-02-2007 09:13 PM
тАО08-02-2007 09:13 PM
Re: Contract and Warranty Information - Blue Question Mark.
Updated all SAID and info in the server properties
And how do i go about doing it.
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тАО08-02-2007 11:42 PM
тАО08-02-2007 11:42 PM
Re: Contract and Warranty Information - Blue Question Mark.
RSSM is installed and is configured (but not via HPSIM not sure what you mean)
RSSM is configured and all the packages have installed successfully.
Within HPSIM under options I have Remote Support Configuration and Services which is registered, and under the Remote Support Services tab the servers under contract are showing up with green ticks. (see attached pic)
However when i go back and do a C&W Task (which says that it has gathered the C&W information successfully) the same servers are still blue question marked.
Cheers for your suggestions though,
Leon.
Hi Sipho, SAID = Support Agreement ID which I have put in the properties of the servers that are covered by the SAID HP maintenance agreement. Hope that explains it. Cheers
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тАО08-07-2007 01:41 PM
тАО08-07-2007 01:41 PM
Re: Contract and Warranty Information - Blue Question Mark.
Apart from uninstalling HPSIM and reinstalling I have tried everything I can think of... and I don't really want to do it because it looks after over 300 servers over 10 countries.
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тАО08-08-2007 12:18 AM
тАО08-08-2007 12:18 AM
Re: Contract and Warranty Information - Blue Question Mark.
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тАО08-16-2007 03:27 PM
тАО08-16-2007 03:27 PM
Re: Contract and Warranty Information - Blue Question Mark.
Have tried your suggestions but still no go. I get green ticks when looking in the Remote Support Config Services section as previously stated and the Contract and Warranty Gathering Task even says that it has run successfully for the servers that I have added the info into. But still those blue ticks remain.
Thanks for your suggestions anyway. Anyone else have any ideas?
Cheerio.
Leon.
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тАО08-18-2007 08:33 AM
тАО08-18-2007 08:33 AM
Re: Contract and Warranty Information - Blue Question Mark.
The Contract and Warranty requires the contact information to be set on each server so that HP knows who to contact if the systems reports a "Serviceable Event."
There are basically 3 pieces that need to be set for the Contract & Warranty data collection to work properly.
1 - serial number
2 - product ID (6X3 alpha-numeric)
3 - Contact Information
Good Luck!
Shane
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тАО08-19-2007 11:26 AM
тАО08-19-2007 11:26 AM
Re: Contract and Warranty Information - Blue Question Mark.
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тАО08-19-2007 07:15 PM
тАО08-19-2007 07:15 PM