Contract and Warranty not showing in SIM

[Dwayne Skinner]

We recently upgraded from SIM 5.1 to 5.2 SP2. I also installed the RSSWM A.05.20 as a separate component because the configuration didn't come up during the install despite the option being checked before the install occurred. I configured the software and it seemed to run for a long time (over an hour) then it finished. I received emails saying the following:

Webes has detected that the following device ManagedSystem: ctdsrmvdc2.mv.marrcorp.marriott.com is now being
managed and there are some required fields that need to be filled
in for proper call logging.

It came with a link which I clicked on but I got a page with a java error.

I logged into SIM but I don't have the OPTION > Contract and Warranty option. I logged onto the server console and ran the RSSWM but everything looks fine as far as i can tell.

Any idea on why I can't see any Contract and Warranty information in SIM?

[ITRC Test-CH]

WEBES is being fed by HP-SIM.
Enter all information in SIM by selecting the device. Then enter the information under "Tools & Links" > "Edit System Properties".

[Steve weeks_2]

The simple answer is, it doesn't work at the moment.

Apparently according to threads on here, this should be resolved by a new release on the 6th of Feb. (ish)

I spent a week trying to do this too.


Have a look on here in the other threads, there's more than 1.

[Paul Kurtz]

The ideal situation is to upgrade to SIM 5.3 and then the sim install will upgrade remote software manager and then update RSP to 5.20.

[Dwayne Skinner]

I had read some posts on the forum concerning 5.3 that convinced me to wait and let some of the bugs get worked out. Thats why I went with 5.2 instead.