Email Messages

[Danielle Roach_1]

Hi,

I have setup alerts to email me when there are incidents on the servers. But when Backup exec needs a drive cleaning or the job fails it doesn't just email once it keeps going. Until the fault has been addressed. Can anyone tell me what I need to do so it only emails me once?

Many thanks

Danielle

[S-tog a s]

Hi Danielle,

Can I ask you how you've configured Backup Exec to send alerts to HPSIM!?!

Best reg,
-Claus-

[Danielle Roach_1]

Hi Claus,

I've configured Backup Exec to send email notification using SMTP but I have also configured the SNMP service to send alerts to the Sim Server.

Just to be on the safe side

Danielle

[Danielle Roach_1]

I would just like to add that this happens for any message. I have just sent a test trap from one of my servers and it keeps emailing me over and over with the test trap so I have to shut the Insight Manager service on the SIM server to stop the emails?

[T. Vander Auwera]

Which version of HPSIM are you using?

[Danielle Roach_1]

Thanks to all that replied. I've sorted this out. It was them same problem as the link below.

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=1050819