Entitlement Information in RSP Client

[Marcus Longardt]

Hello,

I have a strange SIM/RSP problem. I installed SIM 5.3 and RSP 5.20.

The normal Warranty Check works fine - I get all Information. But wenn I go to Options -> Remote Support Configuration and Services -> Entitlement in the row ENT I get only yellow flags (RS is green). When I click on the yellow flag I see the main Informations (Product-No, Serial-No, Hostname and Country Code) and below them:

Retrieved Entitlement Details
C:\Programme\HP\RemoteSupport\bin\..\tmp\output0000001185c4c5510000000300000001.xml


After that I have a link:
run remote support entitlement check now

And when I use the link and make a refresh I get the same again!!

Have anyone an idea?

Best regards
Marcus