False unreachable events

[Olaf Hoetger]

We are running SIM 5.0 SP5 and we get Emails from SIM regarding unreachable systems, but the systems are running and online.
I tested a system with a continuous ping, it was reachable with less than 1ms response time from the server the sim is installed on, but events from SIM said "system unreachable".
Can anyone help me?
May the server be overloaded?

[ramesh_naik_]

Hi Olaf,

Try this in case you have not..

To configure status change event settings:
1. Select Optionsâ Eventsâ Status Change Event Settings. The Status Change Event Settings
page appears.
2. Two options are available on this page. Select one or both of the options.
â ¢ Enable creation of system status change events-> This option causes a system unreachable event to be sent whenever a system cannot be reached by a ping through the Hardware Status Polling task. Enabling this option causes a system reachable event to be created whenever the system is reachable again.
â ¢ Automatically clear unreachable system status change events when system is reachable-> If this option is enabled, when a system that was previously unreachable starts to respond, the previous unreachable event is marked with a cleared state.
3. Click OK to apply changes.

Hope this works!!!!!

Regards,
rmn

[Olaf Hoetger]

Hi,

i know that option, but the problem is different. The systems that are reportet "unreachable" are definitly reachable, and a continous ping shows no interrups.

[Carsten Reinhard]

Olaf,

I had this problem once with a ProCurve AccessPoint. I enabled some kind of Multicast/Broadcast limit and afterwards SIM said sporadicly the AccessPoint was unreacheable.