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'Fatal Error' - HP Web Agents/homepage

JFHP
Occasional Visitor

'Fatal Error' - HP Web Agents/homepage

I'm running HP System Management Homepage v2.1.15.210

When I try to either clear IML entries or 'Mark as Repaired' I get the following error:

Fatal error: main() [function.require]: Failed opening required 'ginkgoprop.inc' (include_path='') in C:\hp\hpsmh\data\smhutil\ginkgoset.inc on line 10

I do not know what to add to this (existing) file in order to correct this problem. Please advise. Thank you.
2 REPLIES
Rob Buxton
Honored Contributor

Re: 'Fatal Error' - HP Web Agents/homepage

Is there a file 'ginkgoprop.inc' in the same directory - there should be.
You could try copying one from another server.

Or you could go to the IML GUI, under Programs-> HP System Tools and clear the entries from there.

You might want to reinstall the SMH to correct the issue.
JFHP
Occasional Visitor

Re: 'Fatal Error' - HP Web Agents/homepage

Thank you. Yes, the file was there. I have the same issue on another server, and instead of reinstalling the Homepage component, I just cleared via GUI/IML viewer and that worked fine. Points assigned; thanks.