Faulting application cqmghost.exe Version 8.0.0.0

[Dan Bell MM]

Upgrading from 7.91 to 8.0 VCA would not recoginze the update, will not uninstall. VCA appears in the add/remove programs but errors on removal with:
A network error occured while attempting read from the file C:\windows\installer\vcagent.msi
then:
Fatal error during installation

I have reinstalled, deleted all agents, reg hacked, and del c:\HP, reinstalled 7.91 without any success of getting VCA to recognize the agent. Also see:
http://forums11.itrc.hp.com/service/forumsquestionanswer.do?threadId=1216359.

[Dr. Helmut Kreiser]

Hello,

I tried to reverte back to V7.91, but the problem still persists, too.

What to do now ??

Helmut

[Michael Jo]

Same problem here. Fresh install of Windows Server 2003 R2 x64 Enterprise SP2 on HP Proliant BL460c.

Will try reverting to 7.91 as suggested here to see if problem persists.

[Rack Planning]

So, after I could not roll back to V7.91 I was forced to run the repair function from the Win23K install disk. After booting up and repairing some of my broken MMC links I was able to roll back to V7.91. V8.0 must have broken part of my kernel and or registry. Now I am fully running on V7.91 all of my applications are fully functional.

[WW39626]

After reviewing our managed servers I also found that 3 of them are also experiencing the same issue. Windows 2003 Server Standard 32-bit.

Faulting application cqmghost.exe, version 8.0.0.0, faulting module cpqperf.dll, version 8.0.0.0, fault address 0x000035bc.

Reporting queued error: faulting application cqmghost.exe, version 8.0.0.0, faulting module cpqperf.dll, version 8.0.0.0, fault address 0x000035bc.

I havent decided what to do just yet to resolve it.

[Sandy W_1]

I am getting this to, narrowed it down to file: cp008045.exe HP Insight Management Agents for Windows Server 2003/2008 x64 Editions version 8.0

I tried the previous version, 7.95 and did not appear to experience this issue. I tried both uninstalling the Insight Mangement Agent software first then installing AND I've tried upgrading on top of 7.95 and have the same results. I have a case open with HP right now.

[Dr. Helmut Kreiser]

I tried to go back from 8.0 to 7.91. In principal, it works, but i did it in that way:

- deinstall all components from 8.0
- run e Repairinstallation of Windows
- install the old version 7.91

This works fine.

Helmut

[Sandy W_1]

Too much work for me.. I just reimage from our base image using Rapid Deployment. My base image includes all 8.0 updates except the Insight Management Agents (which is 7.91)

[WW39626]

Well the problem appears to be more widespread than I had originally thought. For testing, I uninstalled the Version Control Agent and also the Insight Management Agent and downgraded them both to version 7.91. So ill give it a day or two and see how stable the servers will be. For now the 2 servers seem to be working normally without the errors appearing in the Event Log.

[Sandy W_1]

This isn't a result of Version Control Agent 8.0 because I'm running it on all my servers and haven't gotten those errors, its just the Insight Management Agent 8.0.