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HP INSIGHT MANAGER CHECK SERVICE JUST HANGS

Geeta Basant
Occasional Advisor

HP INSIGHT MANAGER CHECK SERVICE JUST HANGS

HI

I have installed HP Insight Manager some time ago using if I recall a Windows domain admin account. It was later decided that the software should be able to work with local accounts so al services were cahnges to this. This again worked fine.

Recently however we cannot open the HP Inight maanger application it just hangs at the HP INIGHT MANAGER CHECK SERVICE.

We have tried reverting it back to use domain admin account stillno luck.

Our logs show event id 3
com.hp.mx.database errors errors accessing database


any ideas how to fix with reinstall/ reconfig the whole thing!
10 REPLIES
Change_happens
Honored Contributor

Re: HP INSIGHT MANAGER CHECK SERVICE JUST HANGS

So its not able to talk with database. how u changed ur db password?
just check all database and username settings are fine in ur database.props file under c:\programfiles\hpsystems insught manager\config?
Terence Tsao
Frequent Advisor

Re: HP INSIGHT MANAGER CHECK SERVICE JUST HANGS

Hi,

I encounted the same issue, the SIM hung-up at "Waiting for the HP Systems Insight Manager Web Server."
I could not see SIM loing session ?
Does any one know why ?
Thanks a lot.

Terence
Change_happens
Honored Contributor

Re: HP INSIGHT MANAGER CHECK SERVICE JUST HANGS

These will a log file named mxdomainmanager0.log under sim/logs folder
See what it says?
Geeta Basant
Occasional Advisor

Re: HP INSIGHT MANAGER CHECK SERVICE JUST HANGS

thanks for the replies have looked at the database.props file and can see what account was used.

Can you please cofirm what serivce I need to reconfigure to use this account - just the sql services or HP specific ones as well, please kindly let me know what services are install when HPinsight manger is installed, I will then use the domain account if required to get this working!!

Many thanks

Geeta
Change_happens
Honored Contributor

Re: HP INSIGHT MANAGER CHECK SERVICE JUST HANGS

SIM installs as "HP Systems Insight Manager" service.
You need to change password for both MSSQL Server and SIM Services.
Geeta Basant
Occasional Advisor

Re: HP INSIGHT MANAGER CHECK SERVICE JUST HANGS

done still no luck Im afraid change 3 services the sql , sql agent and hp insight manager :(!!
David Claypool
Honored Contributor

Re: HP INSIGHT MANAGER CHECK SERVICE JUST HANGS

If you don't use the desktop icon to launch HP SIM and instead launch a browser pointing to http://localhost:280 does it work? You might have some security setting that is preventing the check service from getting a positive response.
Geeta Basant
Occasional Advisor

Re: HP INSIGHT MANAGER CHECK SERVICE JUST HANGS

not luck from the browser either I am afraid, thannks for you suggestion, I can browse to the system management hompeage below if that any help!!

https://127.0.0.1:2381/cpqlogin.htm?RedirectUrl=/&RedirectQueryString=
DanielGrahm
Occasional Visitor

Re: HP INSIGHT MANAGER CHECK SERVICE JUST HANGS

Have you checked the free size on the SQL database, one of the Insight Manager databases might be full.
Geeta Basant
Occasional Advisor

Re: HP INSIGHT MANAGER CHECK SERVICE JUST HANGS

I am afriad I had to remove the hpinsight manager program and reinstall in the end to get this to work.