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HP Insight Manager notifications

emz
Visitor

HP Insight Manager notifications

Hello,

 

I need an advise how to setup more visible notifications in HP Insight Manager. 

 

I would like to be absolutely sure that I will see the events for failed hardware (PSUs, HDDs) of HP ProLiant servers.

 

How can that be achieved? 

 

Thank you in advance.

 

Regards,

 

Stoyan Stoyanov

13 REPLIES
kaybi
HPE Pro

Re: HP Insight Manager notifications

Hi,

 

If your environment has SMTP setup, you can enable event forwarding to your email account for these critcal events, you can get the event based on severity. You need to use the Options--> Events -->Automatic Event handling to create new taks.

Refer the SIM user guide and page 61 http://h20628.www2.hp.com/km-ext/kmcsdirect/emr_na-c03651392-3.pdf

 

Regards

emz
Visitor

Re: HP Insight Manager notifications

Thanks a lot! 

 

I will certainly try this!

 

Regards

emz
Visitor

Re: HP Insight Manager notifications

Hello again,

 

I have configured an automatic notification and I have selected "Event collection: Important Events"

This should include as written in the description all events which has severity "major" or "critical".

For now we receive only notifications for unreachable hosts which is normal cause the network connection for some hosts is not very good.

 

The most important question is will we receive notifications when for example the PSU or HDD of some server has failed.

I couldn't find a good definition if the severities.

 

Regards,

Stoyan Stoyanov

J_N_Rhodes
Valued Contributor

Re: HP Insight Manager notifications

Is this resolved emz?
emz
Visitor

Re: HP Insight Manager notifications

No, I am still looking for a solution.

For the moment I am receiving only notifications for network connectivity issues.

Server-Support
Super Advisor

Re: HP Insight Manager notifications

Yes please, if anyone know how to do this, feel free to share it here.

Paul Kurtz
Valued Contributor

Re: HP Insight Manager notifications

I would not use a event collection, but rather a system collection like "All Servers" and then use severity and "major" and "critical" on all events.  I can get you a screenshot.

 

Also if you install Insight Remote Support with HP SIM it will automatically see these "Service Events" and email you and send it to HP for case creation. 

 

That is if you have an HP Contract.

 

Paul Kurtz
Valued Contributor

Re: HP Insight Manager notifications

Ok, here are the steps from SIM gui

 

Options>Events>Automatic Event Handling>New Task

Enter your Task name in box: Critial and Major Events ..next

Select radio button "use event attributes that I will specify" ..next

Select severity is "critical" ..add

Select severity is "Major" .. next

Select radio button "use this system collection"  and select "All Servers" .. next

Select "send e-mail" and fill in details .. next

You can select a time filter by you don't have to  ..next

Review your new task, and finish.

 

You can test it with "send test trap" via HP SMH on windows servers.

 

 

emz
Visitor

Re: HP Insight Manager notifications

Hello Paul,

 

It sounds great, but will this solution provide notifications for hardware failures?

 

Anyway, I will try your recommendation, too.

 

Thank you!

Paul Kurtz
Valued Contributor

Re: HP Insight Manager notifications

Most of the hardware errors would be critical or major, but the example I gave will email you on all events with crittical or major serverity for "all servers"

 

If you insall Insight Remote Support Advanced with HP SIM in will flag events that are recived by HP SIM as hardware problems aka "Service Events" and email you.

 

See the link for more info:

http://h18004.www1.hp.com/products/servers/management/insight-remote-support/overview.html

 

for the Advanced Solution see:

http://h18004.www1.hp.com/products/servers/management/insight-remote-support/supportpack/index.html

 

 

Have to have an HP warranty\contact on server for it to work.

 

 

Server-Support
Super Advisor

Re: HP Insight Manager notifications

Paul, that sounds cool.

 

Can we just send the email to us internally rather than calling HP for creating the case since we are not supported with HP anymore ?

Server-Support
Super Advisor

Re: HP Insight Manager notifications

So what happened when some of the servers is out of warranty (determined from the serial number AUB.... an SGH....) ?

Paul Kurtz
Valued Contributor

Re: HP Insight Manager notifications

The software will check entitilement and if there is not a vaild warranty\contract the "service event" will not be generated, but HP SIM will still revieve the hardware event, but the filtering to HP will not work.