- Community Home
- >
- Servers and Operating Systems
- >
- HPE ProLiant
- >
- Server Management - Systems Insight Manager
- >
- Re: HP Insight Remote Support Advance fails to con...
Categories
Company
Local Language
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Discussions
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Community
Resources
Forums
Blogs
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-25-2012 02:09 PM
04-25-2012 02:09 PM
HP Insight Remote Support Advance fails to connect to HP Support Center during installation
I am trying to get a SIM server going. The SIM software installs and appears to function just fine. When attempting to install the Insight Remote Support Advanced software at some point I get this error:
Failed to connected to the HP support center.
Please click "back" and verify your proxy settings.
For additional information refer to the following log file...
Apparently doing something wrong; not sure what it is.
Environment:
Win 7 on VMWare ESX 4.1.2
HP SIM 6.3
Thanks.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-25-2012 04:46 PM
04-25-2012 04:46 PM
Re: HP Insight Remote Support Advance fails to connect to HP Support Center during installation
Start off with this guide and verify your pre-reqs for IRSA.
You'll find that Win7 is not a supported operating system for IRSA so once you do connect you may find the connection ultimately refused.
About section 1.4.5 you'll find the ip addresses you can validate from your browser.
Here is a quick link for the rest of the document store for reference: http://www.hp.com/go/insightremoteadvanced-docs
Outside of that there really is much further I can go may be someone else has something they can toss in - it is possible that the backend was simply unavailable which does happen from time to time.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-30-2012 03:43 PM
04-30-2012 03:43 PM
Re: HP Insight Remote Support Advance fails to connect to HP Support Center during installation
Thank for the reply. The guide was very helpful. I think Win 7 was the issue. I tried again with Server 2008, and things appear to have installed and connected to HP Support successfully.