HP SIM 5.2 no product name

[captmike]

I have 24 servers monitored and three HP servers will not show product name or OS type.

I have updated PSP to latest and no luck. Deleted server and readded with no luck. Two are 2003 Terminal servers and the other is a 2003 x64 server.

The x64 server has PSP 8.15 loaded and yet will not display any info.

My previous HP SIM 5.0 server did but it died and I recently loaded 5.2 on a Vista system.

All fire walls are off.

Any ideas?

Capt Mike

[NJK-Work]

Do you have SNMP correctly configured in both SIM and on the clients?

Nelson

[captmike]

Yes as all the rest of the HP servers are identifed.
The only common denominator is X64 and the two Terminal Servers. I just checked our other X64 server and it also does not show any info about it.

So I have four servers out of 24 that will show product info. But the local home page on each does show the model number and OS.

I applied the hotfix but no change as of yet.

Capt Mike

[NJK-Work]

We have many Citrix (Terminal) servers and they all show up correctly. I just checked our (very few) x64 servers (Windows 2003 R2 x64) and they do show up correctly as well. So I don't think it is anything specific with x64 or Terminal server - but perhaps something in your specific build on those servers.

Nelson

[Rob Buxton]

Run an Identification task - that will tell you if it can get access.
A server can be identified by SNMP so you need that correctly configured as Nelson suggested.
Check what it's showing up as, Unmanaged means it cannot see any protocol to ID the server, Unknown means it's found a protocol but can't get enough info. to ID it.
I'd check firewalls on the server?
Also SNMP needs the HPSIM Server added as an allowed host with the correct community name - and they're case-sensitive.

[mark q]

I get exactly the same thing with some of my servers, I've re-run identify, deleted-readded etc and they will not be identified correctly.

This is something new because I had all of the systems identified correctly.

[Graeme Bray]

I would try to remove the HP Insight Agents and then reboot. Afterwards, reinstall the agents and reboot again and see if that fixes your issue.

If not, remove/reinstall SNMP and reconfigure.

[Rob Buxton]

Mark,
Something new since what? / when?
What's changed that's stopped things being ID'd properly?

[captmike]

For me it was 5.2. Before when I was on 5.0 it worked fine..

Capt Mike

[Rob Buxton]

There's been no change in the discovery mechanism I'm aware of between 5 and 5.2.

If you move HPSIM to a different Server then you will need to change SNMP on the client servers to ensure the new server IP/Name is added as an allowed host. That's about the only change that's reqd. SNMP should be able to ID the server.

I'd check there's nothing in the server specific credentials on HPSIM that may be overriding things. And note community names are case-sensitive, so I'd recheck those..