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HP SIM 6.3 - problems installing

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Regular Advisor

HP SIM 6.3 - problems installing



I'm trying to install HP SIM 6.3 without luck. Basically, the installer just jumps into "this program cannot display the webpage", before or after I am asked for the remote database credentials depending if I run the intregrated installer from the HP ICE DVD, or HP SIM installer from the folder for HP SIM. I'm attaching a screen picture.


All prerequisites from the installer tests are passed, by the way.


HP SIM server:


OS Name Microsoft Windows Server 2008 R2 Standard
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer VMware, Inc.
System Model VMware Virtual Platform
System Type x64-based PC
Processor Intel(R) Xeon(R) CPU X5670 @ 2.93GHz, 2933 Mhz, 1 Core(s), 1 Logical Processor(s)
BIOS Version/Date Phoenix Technologies LTD 6.00, 13.10.2009




Honored Contributor

Re: HP SIM 6.3 - problems installing



I assume that you have Internet Explorer 9 running? If so, this is a known issue...


Please remove IE9 and revert to IE8... Problem will be solved...


Find here the HP customer advisory


Afterwards you can upgrade again to IE9 if you want, but the install procedure doesn't like IE9...





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Regular Advisor

Re: HP SIM 6.3 - problems installing

Thanks man! I suspected it!


Insanely irritating that this check is not included in the software advisor. I've spent hours troubleshooting this.


Anyway, thanks a lot!

Occasional Visitor

Re: HP SIM 6.3 - problems installing

I just found your post AFTER I DELETED MY 2008 r2 64 bit OS. oh well Ill recreat a new vm 2008 r1 64 bit and roll back to IE 8 and try again, THANKS


Re: HP SIM 6.3 - problems installing

Hi , I have just installed hpsim 6.3 with IRS Advanced 5.7 . But the contract/warranty button is not found at "option" any idea ?