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HP SIM 7.3 not showing Uncleared Events status

JoostdeHeer
Advisor

HP SIM 7.3 not showing Uncleared Events status

Hello,

 

Since yesterday, our SIM server is no longer showing any events in the 'Uncleared events Status' line in the Systems status box. All I see are four -'s. As far as I know, nothing has been changed on the SIM server. The last change was installing the January update last week, but it has worked normally for a few days after the update.

 

Checking the log, I see the following error in the JBOSS server log:

 

2014-02-07 11:29:47,724 ERROR [STDERR] java.io.IOException: Wrong ASN.1 type. Not an integer: 0 at position 3
2014-02-07 11:29:47,724 ERROR [STDERR]  at org.snmp4j.asn1.BER.decodeInteger(BER.java:621)
2014-02-07 11:29:47,725 ERROR [STDERR]  at org.snmp4j.smi.Integer32.decodeBER(Integer32.java:60)
2014-02-07 11:29:47,725 ERROR [STDERR]  at org.snmp4j.MessageDispatcherImpl.processMessage(MessageDispatcherImpl.java:356)
2014-02-07 11:29:47,725 ERROR [STDERR]  at org.snmp4j.MessageDispatcherImpl.processMessage(MessageDispatcherImpl.java:328)
2014-02-07 11:29:47,725 ERROR [STDERR]  at org.snmp4j.util.MultiThreadedMessageDispatcher$MessageTask.run(MultiThreadedMessageDispatcher.java:182)
2014-02-07 11:29:47,725 ERROR [STDERR]  at org.snmp4j.util.ThreadPool$TaskManager.run(ThreadPool.java:238)

I have no idea whether this error is related to the problem I'm experiencing or if this is a totally different problem.

 

Version information:

Hostname: srl-sim-01.care.lan

Operating system: Linux

Version: Systems Insight Manager 7.3.0 - Linux

Build version: C.07.03.00.00

Build date: 2013-11-21 16:06

Patches: HOTFIX73_001.jar Monday, 2/3/2014, 8:24 AM CET HOTFIX73_002.jarMonday, 2/3/2014, 8:24 AM CET

 

Does anyone know what could cause this problem, and how to solve this? It's not a major problem (I can always use the Important Uncleared Events screen), but it would be nice to have the event counters back.

 

If any more information (logfiles, version numbers, output of commands) is needed, please tell me.

 

Joost

1 REPLY
Andrew_Haak
Honored Contributor

Re: HP SIM 7.3 not showing Uncleared Events status

Hello there,

i've seen this on my 7.2 installation, most of the time is's the load on the database and when i waited or restarted the SIM service the status came back. How big is your database?

Kind regards,

Andrew
Kind regards,

Andrew